Digital Product Designer

As a Digital Product Designer, you will collaborate with cross-functional teams to design and deliver exceptional digital experiences. You will create user-centered designs and communicate complex design solutions through various design artifacts.

Responsibilities

• Work in close collaboration with cross-functional teams to design and deliver exceptional digital experiences across our digital channel products
• Create user-centered designs by considering user feedback, usage data, user research and technical constraints/opportunities and business value
• Interpret usability testing, user research, and analytics to uncover insights, identify gaps, and inform product roadmaps
• Facilitate and/or participate in the discovery and planning of new products and features, driving the design vision across digital channels
• Communicate complex design solutions by creating process flows, wireframes, prototypes, and high-fidelity mockups
• Demonstrate knowledge of the end-to-end iterative product design process (discovery, definition, development and delivery)
• Articulate the “why” behind your designs and rally support for solutions that delight customers and drive business growth

Requirements

• 3+ years’ experience as a digital product designer, ideally with expertise designing operational business apps
• Bachelor's degree in design or equivalent work experience launching digital products
• Deep understanding of inclusive design principles and a commitment to creating accessible experiences
• Expertise in design thinking and human-centered design methodologies
• Familiarity with at least one type of Agile process (SCRUM, SAFe, etc.)
• Proficiency in design and prototyping tools, such as Sketch, AdobeXD, Figma, etc.
• Airline, Loyalty or Travel Industry experience a plus, but not required
• Must be a team player with ability to work closely with diverse groups and working styles
• Autonomous and self-starter able to effectively self-manage priorities
• Must embrace an ever-changing environment
• Excellent communication and presentation skills able to demonstrate technical and business fluency
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Key Skills

• Digital Product Design
• User-centered design
• Usability testing
• User research
• Analytics
• Product roadmaps
• Discovery and planning
• Design vision
• Process flows
• Wireframes
• Prototypes
• High-fidelity mockups
• Iterative product design process
• Design thinking
• Human-centered design methodologies
• Agile processes
• Design and prototyping tools
• Team player
• Self-starter
• Punctuality
• Dependability
• Communication
• Presentation skills