Senior Product Designer - Business Banking

Lead discovery work to uncover customer problems and inform product strategy through research and co-design. Create engaging wireframes, prototypes, and high-fidelity UX/UI designs while collaborating closely with diverse stakeholders.

Responsibilities

• Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy
• Translate insights into concepts, user flows, scrappy prototypes to test hypotheses and validate assumptions
• Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, maintaining consistency with the design system
• Apply systems thinking and design thinking techniques to shape offerings for customers and staff
• Collaborate closely with a diverse range of stakeholders
• Champion customer-centricity and advocate for best-in-class user experience
• Contribute to product strategy and roadmap discussions
• Facilitate and participate in design critiques, workshops, and agile ceremonies
• Contribute to evolving the design system
• Measure and validate impact post-launch

Requirements

• 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders
• Deep understanding of human-centred design methodologies
• Excellent interaction and UI design skills, with an eye for detail and craft
• Experience designing for complex systems, services, or platforms
• Strong collaboration and communication skills
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite)
• Comfortable navigating ambiguity and complexity
• Experience with metrics-driven product development
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact
• Experience working in Financial Services or another industry that combines physical and digital services (ideal but not required)
• Exposure to design systems management and contribution (ideal but not required)
• Passion for mentoring others and uplifting the broader design craft in the organisation (ideal but not required)

Key Skills

• Human-centred design methodologies
• Interaction and UI design
• Collaboration and communication
• Design tools proficiency
• Metrics-driven product development
• Portfolio showcasing end-to-end product design
• Design systems management