Product Designer II

SpotHero is looking for a mid-level Product Designer to join their Consumer Retention team, shaping experiences that turn first-time drivers into loyal SpotHero users.

Responsibilities

• Create holistic design solutions that address business and user needs by considering the entire customer experience through collaboration with product managers, engineers, and business stakeholders
• Communicate conceptual ideas, design rationale, and specifics of the user-centered design process within a cross-functional team
• Glean insights about our current and future users from qualitative and quantitative research
• Formulate and test hypotheses based on user research and behavioral analytics
• Work directly with your product manager and engineering team to define UX and UI requirements that create a consistent experience across channels and products
• Design user research and usability studies, collect and react to user feedback
• Create user flows, design documentation, prototypes, high-fidelity mocks, and other UX deliverables
• Create thoughtful A/B tests and growth experiments through innovative design solutions
• Collaborate with other designers and engineers on our evolving design system

Requirements

• Bachelor’s degree or equivalent with 3-5 years of professional experience designing for native iOS, Android, and web applications
• Have a portfolio that showcases your design process & thinking
• Solid understanding of the design process, information architecture, usability, and heuristics
• Experience using different research methodologies
• Must have a firm understanding of different UI constructs
• Knowledge and efficiency with the design tool Figma
• Solid understanding of information architecture, usability, and heuristics
• Ability to meet and communicate deadlines
• Exceptionally organized and very comfortable working with engineering and product managers
• Passionate about user-centered design
• Demand a collaborative environment
• Embrace iterative development
• Excited to conduct usability tests, talk to users in the field, conduct A/B tests, and share learnings with the organization
• Believe design has a scientific, data-driven intent, and you measure your success based on the business value you create
• Are a self-starter who actively seeks the “why” in order to make the SpotHero experience easy and enjoyable to use
• Know how to navigate through the unknown
• Possess deep knowledge of iOS and Android design best practices, along with expertise in responsive web design
• Solid communicator possessing strong presentation and verbal & written communication skills

Key Skills

• Design Documentation software (Figma)
• Research Tools (Maze, SurveyMonkey, & Respondent)
• A/B Testing Platform (Optimizely)
• Product Analytics Software (Mixpanel & Looker)
• Issue and Project Tracking Software (Jira preferred)

Benefits

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential
• Excellent benefits: We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k), and generous parental leave
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member
• Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all
• A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably!