Define north-star experience and a phased path to value; map end-to-end journeys and service blueprints across channels.
Plan and run discovery to evaluative research; translate insights into prioritized experience bets tied to KPIs.
Lead usability studies and experiments (A/B, multivariate) with clear hypotheses and success criteria.
Design AI experiences: model intents, constraints, and recovery states for assistant/copilot flows.
Partner with data/ML on prompt patterns, feedback loops, and evaluation metrics (task success, safe-completion).
Design transparency & control: disclosures, confidence cues, data use notices, and opt-outs.
Scale our design system in your area—components, patterns, tokens—and raise the quality bar via reviews and audits.
Collaborate deeply with PM/Eng/Analytics/Legal to balance customer value, feasibility, compliance, and time-to-market.
Mentor designers; run critiques; codify best practices and playbooks.

8+ years shipping multi-surface products (web + app) with measurable impact.
Strong systems thinking, interaction design, and storytelling; comfort with ambiguity and trade-offs.
Proven experience connecting design to business metrics (activation, retention, revenue proxies, cost-to-serve).
Hands-on with Figma (advanced components, prototyping), research planning, and experiment design.
Experience designing AI-enabled features or workflows (assist, summarize, recommend)—with attention to safety and inclusion.

8+ years shipping multi-surface products (web + app) with measurable impact
Strong systems thinking, interaction design, and storytelling; comfort with ambiguity and trade-offs
Proven experience connecting design to business metrics (activation, retention, revenue proxies, cost-to-serve)
Hands-on with Figma (advanced components, prototyping), research planning, and experiment design
Experience designing AI-enabled features or workflows (assist, summarize, recommend)—with attention to safety and inclusion
Familiarity with accessibility (WCAG 2.2 AA) edge cases and engineering annotations
Comfort reading product dashboards (Mixpanel/GA4 or similar) and working in Agile
Fintech exposure (e.g., KYC, onboarding, lending, payments) and regulatory awareness

About Kotak Mahindra Bank

Kotak Mahindra is one of India's leading banking and financial services groups, offering a wide range of financial services.

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