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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
The Contract UX Researcher will identify research needs, plan research activities, and conduct various UX research methods to shape user experiences for leading brands. They will analyze data, generate actionable insights, and present findings to stakeholders.
Responsibilities
- Identify research needs for new and existing projects.
- Plan research activities and deliverables in collaboration with cross-functional teams.
- Conduct a wide range of qualitative and quantitative UX research methods, including stakeholder interviews, user interviews, usability testing, persona development, customer journey mapping (CJM), and card sorting.
- Design interview scripts and usability test plans.
- Develop screeners and facilitate user recruitment for interviews, usability studies, and card sorting sessions.
- Execute user research remotely or in person.
- Analyze, synthesize, and summarize qualitative and quantitative data.
- Identify areas of misalignment and help solidify the product vision and successful outcomes for stakeholders.
- Identify user pain points, attitudes, and behaviors to support a more robust design process.
- Generate actionable insights to support design teams throughout the project lifecycle.
- Present research findings and recommendations to external stakeholders in a clear and engaging way.
Requirements
- 3+ years of experience conducting UX research in digital product design.
- Deep understanding of qualitative and quantitative research methods and when to apply each.
- Excellent communication and storytelling skills — ability to translate insights into compelling narratives that guide design.
- Experience collaborating with designers, PMs, and developers in a fast-paced, creative environment.
- Experience working with global clients or within design agencies.
- Understanding of UX design processes and product strategy.
- Strong analytical mindset and attention to detail.
- Self-starter comfortable managing research independently.
- Fluency in English (both written and spoken).
- Must be based in or available to work within US time zones.
About Clay
Clay is a global UX design and branding agency headquartered in San Francisco. We build transformative digital experiences for the world's leading brands by blending AI, design, and technology. Clients include Amazon, Google, Facebook, Coinbase, Slack, Sony, ADP, VMware, SanDisk, Credit Karma, Zenefits, and UPS. WHAT WE DO User Experience: UI/UX Design and Development We define, design, and develop world-class digital products that people love to use. We're UX and UI design firm focused on conversion optimization and customer engagement across mobile apps, websites, and enterprise software. Brand Experience: Web Design and Brand Identity We transform modern brands through strategy, visual identity, and communications. We're a web design agency that fuses user experience and storytelling to deliver next-level brand communications. CAPABILITIES User Research, Product Strategy, UI/UX Design, Brand Identity, Interaction Design, Web Design, Prototyping, User Testing, Motion Design,
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