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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
User Experience Senior Product Designer, Specialist
Vanguard • Charlotte, United States of America 🇺🇸
Design complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms. Collaborate with cross-departmental teams to prioritize UX efforts that align with business objectives and translate user needs into actionable product features.
Responsibilities
- Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards.
- Develops user experience interface architecture strategies to support and improve the user interface.
- Leads cross-family initiatives to meet business and marketing goals.
- Partners with cross-departmental teams and business leaders to prioritize UX efforts that align with business objectives.
- Helps translate user needs and feedback into actionable product features.
- Coordinates and delivers design, prototype, and documentation to improve the user experience.
- Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process, ensuring decisions are informed by user insights.
- Leverage experimentation to validate hypothesis across the feasibility, desirability, and viability spectrum.
- Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction.
- Advocates for user-centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends.
- Ensures our UX practices align with industry standards and yield minimum waste.
- Trains and mentors junior staff in best practices of user experience design.
- Provides guidance, training, and motivation.
- Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to advocate for UX having a voice in the decision-making and planning process.
- Participates in special projects and performs other duties as assigned.
Requirements
- Minimum five years of industry/field experience in user experience design.
- Product design experience preferred.
- Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
Key Skills
- Experience designing for investment transactions and complex financial workflows.
- Deep curiosity about the intricacies of investing and eager to translate that into intuitive user experiences.
- Thrives on solving complex problems through cross-functional collaboration.
- Enjoys working alongside a talented UX team committed to crafting robust, human-centered solutions.
- Values strong partnerships with product managers and developers—the broader Trade family—to bring ideas to life.
About Vanguard
Join us as we celebrate 50 years of empowering our 50 million investor-owners.* Since our founding in 1975, we’ve been on a mission to help investors achieve their goals. With no outside shareholders to answer to, we make decisions—including keeping investing costs as low as possible—with our clients’ needs in mind. Whether you’re investing for your first house, college for your kids, or a comfortable retirement, you can be confident we’re on your side. We are a community that thinks—and feels—differently about investing. Together, we’re changing the way the world invests. Let’s celebrate 50 years together. Community guidelines: vgi.vg/sgl1 *As of January 2025
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