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"The function of design is letting design function."
— Micha Commeren
The Senior Conversational UX Designer will design conversational flows and dialogue structures while collaborating with product managers and engineers to enhance user experiences. They will also conduct testing and iterative improvements based on user behavior and feedback.
Responsibilities
- Bringing new ideas around AI assistant best practices and cross-industry insights towards project teams
- Designing conversational flows and dialogue structures
- Defining tone, voice, and assistant personality that works across channels and interaction styles
- Translate strategy and insights into well considered user-centered flows
- Substantiate design choices with annotations and create simple prototypes
- Presenting work to clients and stakeholders and handling input and feedback
- Working back-to-back with Product Managers, AI engineers, and developers to help shape the final user experience
- Conduct testing and iterative improvement of conversations and prompts based on user behavior, conversational metrics, and qualitative feedback
Requirements
- 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand
- Experience with designing chatbot or voicebot solutions
- Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
- A strong portfolio (website or PDF) demonstrating experience and passion
- Experience with working in multidisciplinary teams
- Working proficiency in English and German
- Experience with Figma and collaborative tools
- Availability to start working in Germany
Key Skills
- Figma
- Collaborative tools
- User research
- Usability testing
- Design system and UI component library maintenance
- Product feature, flow, and experience strategy
- Writing and communication skills
- Portfolio demonstration of experience and passion
- Multidisciplinary team experience
- Working proficiency in English and German
Benefits
- Flexible, hybrid working policy (1-2 days at the office, depending on location)
- Company pension scheme
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office, Smoothie Tuesdays
- Stay happy and healthy with a contribution to health through the OpenUp platform
- €30 per month for digital food stamps, fitness providers, sport clubs, massage studios, internet costs, and public transport
- Future Bens - Exclusive access to sustainable, healthy products at attractive deals
- Social events, plenty of opportunities to connect with colleagues through organized activities and celebrations
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
- Awesome clients of all sizes and across all industries
- The opportunity for possibility with training, development, and certifications
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
About Dept®
We are a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Our team of 4,000+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are committed to making a positive impact on the planet and since 2021 have been Climate Neutral and B Corporation certified. We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech & marketing. We facilitate our pioneering spirit by investing in innovation, by leveraging our proprietary tech, data and knowledge platforms for all our clients worldwide. Our culture is ’big enough to cope and small enough to care. Simply put we can work for any brand in the world, but with the speed
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