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"Good design is obvious. Great design is transparent."
— Joe Sparano
Senior UX Designer, Vice President
Morgan Stanley • Chicago, United States of America 🇺🇸
The Senior UX Designer will work within cross-functional teams to translate strategic goals and user insights into impactful design solutions. They will drive intuitive UX design solutions that enhance productivity for contact center users and ensure user-centered experiences during system migrations.
Responsibilities
- Sit on cross-functional teams, working with product management, business analysts, and development to translate strategic goals and user insights into impactful design solutions
- Partner with product and development teams to define the vision and set the bar for quality standards
- Drive intuitive and efficient UX design solutions that boost contact center users' productivity and reduce turnaround times
- Ensure thoughtful, user-centered experiences as we migrate from legacy systems to Salesforce
- Collaborate closely with our research team to synthesize qualitative and quantitative data and make value-driven design decisions
- Design holistic solutions that integrate seamlessly into our Wealth Management product ecosystem
- Create and present a variety of design deliverables (sketches, wireframes, user flows and prototypes) in a way that engenders confidence
- Balance user needs, business goals, and technical constraints within the context of CRM platform capabilities
- Mentor and guide junior designers, fostering a high standard of UX craft and collaboration across the team
Requirements
- At least 5-7 Years of experience as a UX designer as a key contributor to the success of products that have launched
- Mastery of strategic, hard, and soft UX skills
- Bachelor's degree in design or related field; master's degree is a plus
- Fluency in Figma and Jira
- Experience designing intuitive CRM interfaces that enhance user experience and drive customer engagement
- Proven ability to conduct user research, design wireframes and prototypes, and collaborate with cross-functional teams to deliver seamless CRM solutions
- Ability to fully utilize and work with less skilled designers
- Thrive in a collaborative, explorative environment and value being on a diverse team
- Active listening and contribution to group situations
- High tolerance for projects with ambiguity and ability to set direction for undefined, complex projects
- Resilient in the face of obstacles
- Relentless desire to validate assumptions and uncover root causes
- Constantly seek opportunities to evangelize and promote design thinking
- Manage multiple priorities with tight timelines
- Willing to roll up sleeves and do hands-on work
- Glean insights from data and incorporate them into design solutions
- Previous work experience in finance is a plus
Key Skills
- Fluency in Figma and Jira
- Experience designing intuitive CRM interfaces
- Proven ability to conduct user research, design wireframes and prototypes
- Collaborate with cross-functional teams
- Active listening and contribution to group situations
- High tolerance for projects with ambiguity
- Resilient in the face of obstacles
- Relentless desire to validate assumptions and uncover root causes
- Constantly seek opportunities to evangelize and promote design thinking
- Manage multiple priorities with tight timelines
- Willing to roll up sleeves and do hands-on work
- Glean insights from data and incorporate them into design solutions
Benefits
- Competitive salary
- Work life balance
- Clear career path
- Great benefits
- Safe space for people to be vulnerable, share work, and ask questions
- Encouraged to bring your own perspective to conversations
- Help understand and put into practice what you naturally do best by amplifying each other's strengths
- Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans
- Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
- 10 Paid Holidays
- 401(k)
- Short/Long Term Disability
- Other special perks reserved for our employees
About Morgan Stanley
Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, our firm's employees serve clients worldwide including corporations, governments, institutions and individuals. We are committed to maintaining the first-class service and high standard of excellence that have always defined the firm and everything we do is guided by our five core values: Do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. All interactions on/with this account are subject to the Social Media Important Information https://www.morganstanley.com/disclosures/social-media-important-information which includes Morgan Stanley’s Privacy Pledge and relevant disclaimers/disclosures. By interacting with this account, you consent to the retention and monitoring of your interactions.
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