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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a (Senior) UX Designer, you will create digital services that enhance customer experience and improve customer journeys. You will work closely with Product Owners, Customer Journey Experts, and Tech teams to ensure consistency and uniformity in UX designs.
Responsibilities
- Contribute to BMG becoming the bank which provides top notch services for our clients via a broad range of digital channels
- Improve customer journeys in close alignment with the Customer Journey Expert (CJE) by creating interaction designs that add value for our clients
- Work according to the BMG way of working as part of the UX team
- Work with different Product Areas, multidisciplinary squads and stakeholders in a tech-driven environment where you are responsible for the consistency and uniformity of our UX designs
- Ensure excellent customer experience at digital touch points by contributing to the design library and creating easy, usable solutions for our customers’ problems
- Take the lead in bringing BMG to the next UX maturity level
- Maintain a helicopter-view of what is needed to deliver the best designs, organize and prioritize UX work and liaise with stakeholders
Requirements
- You have a bachelor/Master degree with a minimum of 5 year work experience in UX
- You are T-shaped UX designer that specializes in interaction design and has good visual design skills
- You have extensive experience working with Figma
- You have an impressive portfolio that demonstrates your (data driven) way of working, preferably with financial industry cases
- You are a naturally collaborative person with great communication skills
- You love to challenge the status quo but are pragmatic in finding solutions to complex problems
- You proactively advise internal stakeholders on the right approach to achieving their goals
- You independently take on tasks that contribute to the mission of BMG
- Good organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organization
- English, written and verbal is not a problem for you
- Current residency in the Netherlands
- Understanding the Dutch language is preferable, as the majority of the team often communicates in Dutch and you easily join conversation
Key Skills
- UX design
- interaction design
- visual design
- Figma
- portfolio
- communication
- problem-solving
- stakeholder advice
- independent task-taking
- organizational sensitivity
- English
- Dutch (preferable)
Benefits
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About Ing
ING Americas offers a full array of wholesale financial products, such as commercial lending, financial markets and advisory products and services in the U.S. to its corporate and institutional clients. We know being sustainable is not just about reducing our own impact, it’s also in the choices we make—as a lender, in our financing, and through the services, we offer our customers. That’s why sustainability is inherent to our purpose of empowering people to stay a step ahead in life and in business. ING Americas is the brand name of ING’s corporate and institutional client business in the Americas region, operating in the U.S. through ING Financial Holdings Corporation and its subsidiaries (“IFH”). IFH is a subsidiary of ING Bank N.V., and a part of ING Group N.V. (“ING”). Please note that neither ING Groep NV nor ING Bank NV have a banking license in the U.S. and are therefore not permitted to conduct banking activities in the U.S.
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