Senior UX Writer

The Senior UX Writer will focus on content operations, maintaining writing standards, and ensuring consistency across products. They will collaborate with various teams to develop a brand voice that resonates with customers and review product messaging for clarity and accuracy.

Responsibilities

• Help to forge a style and voice for the brand that makes our customers feel safe and understood.
• Ensure that all product messaging is clear, accurate, useful, and true to the brand.
• Work cross-functionally with POs, designers, and BOs to ensure consistency in messaging across our channels.
• Review data to understand customer behaviour and adapt messaging accordingly.
• Review all product messaging before it goes live to maintain quality standards.
• Develop and maintain content operations processes and governance frameworks.
• Coordinate with the UX writer team to ensure consistency and localisation are considered.
• Be an ambassador for UX writing, playing a key role in helping this growing team reach its potential.

Requirements

• A passion for UX writing and content operations.
• 4+ years of experience writing for digital products.
• A background in UX/product writing, content design, or digital copywriting and a portfolio of work to back it up.
• Demonstrable experience collaborating with different teams across countries and time zones.
• Experience establishing and maintaining content standards, style guides, and documentation.
• The ability to present and defend your UX writing decisions.
• Familiarity with collaborative tools and processes such as Confluence, Jira, and Figma.

Key Skills

• UX writing
• content operations
• collaboration with different teams
• content standards
• style guides
• documentation
• presenting and defending UX writing decisions
• collaborative tools and processes

Benefits

• A competitive salary and bonus based on performance.
• Career growth opportunities.
• Working with a talented, high-performance multinational design team.
• International working environment and agile culture.
• A hybrid working model, part in the office and part remote from anywhere.
• Overseas travel opportunities for training and work purposes.
• Learning opportunities with paid seminars, conferences, and courses – we are keen on internal talent development.
• Company provided laptop with the necessary software.
• Strong ethics, as well as the opportunity for self-improvement.