Senior UX Writer - Mexico

Craft clear and on-brand copy for the app and web portal, translating complex functionality into simple language. Collaborate with product designers and managers to enhance user experience through thoughtful content.

Responsibilities

• Craft clear, conversational, and on-brand copy for our app and web portal—from microcopy and error messages to onboarding flows and tooltips.
• Translate complex functionality into simple language that guides, delights, and empowers users to take action with confidence.
• Partner with product designers and managers to develop content that supports design and enhances the overall user experience.
• Edit and proofread across digital touchpoints to ensure clarity, consistency, and accessibility.
• Validate your work using data, user insights, and A/B testing to continuously improve content effectiveness.
• Champion a cohesive voice and tone by applying our clients’ brand guidelines across all products and touchpoints.
• Bring a user-first mindset to every project, collaborating with cross-functional teams to align content strategy with business and user goals.

Requirements

• At least 5 years of experience in UX writing, content strategy, or a related role—ideally in a fast-paced, agile environment.
• A portfolio that showcases your UX writing across digital interfaces, demonstrating your ability to simplify complex interactions and guide users through thoughtful content.
• Hands-on experience with Figma and an understanding of how content fits into design systems and product workflows.
• A deep understanding of user-centered design, accessibility best practices, and inclusive writing principles.
• Strong instincts for storytelling, tone, and clarity—you're just as comfortable writing an error message as you are shaping an entire feature flow.
• A knack for identifying content patterns and building scalable solutions while leaving room for creativity and innovation.
• Proven experience using qualitative and quantitative research to inform and test content decisions.
• Exceptional collaboration and communication skills, with the ability to clearly articulate ideas and build consensus across teams.
• Self-motivated, detail-obsessed, organized, and flexible—able to juggle multiple priorities and adapt as things evolve.

Key Skills

• UX writing
• content strategy
• Figma
• user-centered design
• accessibility best practices
• inclusive writing principles
• storytelling
• tone and clarity
• content patterns
• scalable solutions
• qualitative and quantitative research
• collaboration and communication skills

Benefits

• Opportunity to shape products that make a real difference for users.
• Working alongside a team that values creativity, empathy, and continuous learning.