Find Work
For Employers
"The function of design is letting design function."
— Micha Commeren
The UX Writer and Localization Lead will define the content strategy and shape the voice of MAJORITY across all product touchpoints. This role involves creating user-facing content and optimizing localization processes to enhance user experiences in financial services.
Responsibilities
- Define our content strategy: Shape MAJORITY's voice and content standards across all product touchpoints. Create the frameworks and style guides that ensure our messaging is consistent, clear, and culturally relevant as we scale
- Create essential in-app copy: Own the user-facing content that guides our users through critical financial moments, onboarding flows, transaction messages, error states, and feature explanations
- Optimize our localization process: Take our current Crowdin-to-Figma workflow and build it into an efficient, scalable system. Manage translations across LATAM markets while leveraging AI to improve quality and speed without losing cultural nuance
- Drive cross-team content decisions: Collaborate with Product, Design, Engineering, and Marketing to ensure content strategy influences product direction
- Champion our user community: Conduct content-focused user research and testing to ensure our language resonates with the LATAM diaspora. Translate insights about the immigrant financial experience into copy that builds trust and drives action
Requirements
- 5+ years of proven UX writing experience with a portfolio that demonstrates your ability to simplify complexity, especially in consumer mobile apps that handle sensitive user needs
- Financial systems knowledge: Understanding of the US banking landscape and ability to translate regulatory complexity into human language
- Localization expertise: Experience managing LMS platforms (Crowdin, Phrase, or similar) and improving translation workflows
- Systems thinking: Ability to build content style guides, frameworks, and scalable processes
- Cultural understanding: Deep understanding of the LATAM diaspora experience and ability to write authentically for people navigating life between two worlds
- Startup adaptability: Thriving in fast-moving environments where you'll wear multiple hats, own ambiguous problems, and build solutions from scratch
- Cross-functional collaboration: Experience working with Product, Engineering, and Marketing teams to ship content that drives real business outcomes
Key Skills
- UX writing experience
- Financial systems knowledge
- Localization expertise
- Systems thinking
- Cultural understanding
- Startup adaptability
- Cross-functional collaboration
About Majority
MAJORITY is the first digital financial service dedicated to serving migrants worldwide. For $5.99 a month, MAJORITY members in the U.S. receive an FDIC-insured account, VISA® debit card, use of more than 50,000 ATMs across North America, remittance and international calling, native language advisors, and access to our network of community meet-up spaces, local discounts and events. With MAJORITY, there are never overdraft fees or minimum balance requirements. MAJORITY was started in Sweden by a diverse team of banking, fintech, payments, and telecom executives serving immigrant communities globally for the last 15 years. MAJORITY’s U.S. headquarters are in Miami, FL.
🔔 Never miss similar opportunities
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.