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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Tilt, an innovative digital broker under the Howden umbrella, is seeking a UI/UX Designer to design and optimize digital customer experiences across various platforms.
Responsibilities
- Design user interfaces and experiences for Tilt’s website, quote-and-buy flows, and mobile app.
- Translate customer needs, business requirements, and insurer constraints into simple, elegant, user-centered designs.
- Deliver wireframes, interactive prototypes, and polished UI designs for development teams.
- Champion usability and accessibility best practices, ensuring designs meet WCAG standards and perform across devices.
- Partner with Product, Tech, and Marketing to refine customer journeys, improve conversion, and enhance engagement.
- Conduct user research and usability testing to validate design choices.
- Analyse customer behaviour (heatmaps, funnel drop-off, data, feedback loops) to identify friction points.
- Iterate quickly based on user insights, testing, and performance data.
- Develop on-brand creative assets for campaigns, content, and social media.
- Support marketing initiatives with design for landing pages, ads, infographics, and presentations.
- Maintain and evolve Tilt’s design system, ensuring consistency across product and marketing.
- Design templates for customer communications, working alongside the CX teams to ensure clarity, consistency, and brand alignment.
- Work closely with developers to ensure smooth handover and implementation of designs.
- Collaborate with the Marketing, Product, and Operations teams to ensure customer experiences align with Tilt’s brand vision.
- Present design rationale and concepts to stakeholders with clarity and confidence.
Requirements
- Experience in UI/UX or digital product design.
- Strong portfolio demonstrating user-centered design across web and mobile.
- Proficiency in Figma (preferred), Adobe Creative Suite, or equivalent tools.
- Experience designing responsive websites, mobile-first experiences, and apps.
- Ability to translate wireframes and ideas into polished UI assets.
- Understanding of design systems, accessibility standards, and usability principles.
- Comfortable working in a fast-paced, high-growth environment with shifting priorities.
Key Skills
- UI/UX design
- Digital product design
- Figma
- Adobe Creative Suite
- Responsive websites
- Mobile-first experiences
- Apps
- Wireframes
- UI assets
- Design systems
- Accessibility standards
- Usability principles
- User research
- Usability testing
- Customer behaviour analysis
- Iteration
- On-brand creative assets
- Marketing initiatives
- Design templates
- Customer communications
- Developer collaboration
- Stakeholder presentations
Benefits
- Impactful Design Role
- Variety: Balance between product UI/UX and creative marketing design
- High-Growth Environment: Be part of a category-defining scale-up backed by Howden Group
- AI-Powered Innovation: Shape the customer journey in an AI-driven digital ecosystem
- Collaborative Culture: Work alongside Product, Tech, and Marketing in a hands-on, cross-functional team
- A career that you define
- Reasonable adjustments
- Flexible hours* or hybrid working*
About Howden
Tilt, an innovative digital broker under the Howden umbrella, leveraging AI and automation to deliver effortless, self-service insurance solutions.
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