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"Design is where science and art break even."
— Robin Mathew
Principal Product Designer, Teammate Tools
Paypal • Austin, United States of America 🇺🇸
Lead the design of AI-powered platforms that support PayPal employees in serving customers. Shape the future of assisted servicing and set new standards for enterprise productivity at scale.
Responsibilities
- Establish overall business or technical strategy for user experience initiatives
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
- Lead the design vision and execution for assisted servicing experiences for both front-office and back-office teammates
- Present insights and recommendations to senior leadership, influencing priorities and direction
- Explore and prototype new approaches to connecting the dots between front and back-office teammates
- Partner with content design, ux research, product, and engineering to align strategy and delivery
- Contribute to scalable design systems and patterns for AI-powered interactions
- Mentor designers and foster a culture of innovation and collaboration
Requirements
- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience
- Proven track record delivering enterprise-scale, cross-platform design solutions
- Expertise in systems thinking with the ability to bridge design, business, and technical requirements
- Portfolio demonstrating excellence in both product delivery and future-facing concept work
- Exceptional communication and storytelling skills to influence stakeholders at all levels
Key Skills
- User experience design
- Systems thinking
- Design
- Business
- Technical requirements
- Product delivery
- Concept work
- Communication
- Storytelling
- Mentorship
- Innovation
- Collaboration
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
About Paypal
We're championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day. For support, visit the PayPal Help Center. https://payp.al/help For employment opportunities, check out our job openings in the 'Jobs' tab. We're an equal opportunity employer that welcomes diversity, and offer generous benefits to help you thrive at work and in your free time.
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