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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Principal Product Designer, User Engagement
Upstart • United States of America 🇺🇸
Design and deliver the vision for engagement across Upstart’s ecosystem, building experiences that keep users returning. Champion the user journey, crafting intuitive and rewarding experiences that build trust and increase lifetime value.
Responsibilities
- Design and deliver the vision for engagement across Upstart's ecosystem, building experiences that keep users returning and pave the path to upsell and cross-sell.
- Champion the user journey, crafting intuitive and rewarding experiences that build trust and increase lifetime value.
- Drive experimentation at scale, using rapid iteration and clear metrics to test what works.
- Lead with influence, collaborating across product lines and teams to stitch together a cohesive experience across offerings.
- Balance vision and execution, making strategic trade-offs across short-term optimization and long-term differentiation.
Requirements
- 10+ years designing and shipping high-quality digital products, with a track record of driving measurable impact on user engagement and retention.
- 2+ years designing for growth, engagement, or post-acquisition experiences in consumer products.
- A portfolio that demonstrates exceptional product thinking, behavioral insight, and end-to-end execution across multiple platforms.
- Deep experience with experimentation, A/B testing, and data-informed design iteration.
- Strong collaboration skills with a proven ability to influence senior product and engineering partners.
- Proficiency in Figma and research tools (e.g., UserTesting, Maze, Dovetail) and fluency in UX and visual systems design.
- Ability to translate complex user needs and business goals into clear, elegant, and scalable design solutions.
- Experience mentoring and guiding design talent to elevate craft, strategy, and cross-functional impact.
Key Skills
- Proficiency in Figma and research tools (e.g., UserTesting, Maze, Dovetail)
- Fluency in UX and visual systems design
- Experience mentoring and guiding design talent
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
About Upstart
Upstart (NASDAQ: UPST) is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart AI, lenders can approve more borrowers at lower rates while delivering the exceptional digital-first experience customers demand. More than 90% of loans are fully automated, with no human intervention by Upstart. Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans. Upstart is based in San Mateo, California. Upstart Network, Inc. NMLS #936133 | All mortgage lending conducted by Upstart Mortgage, LLC. NMLS #2443873 | nmlsconsumeraccess.org
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