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"The function of design is letting design function."
— Micha Commeren
Lead Product Designer
Caribou Financial • United States of America 🇺🇸
Lead the design team and collaborate with product and engineering teams to create user-centered digital experiences. Conduct UX research, apply design thinking, and optimize conversion rates while mentoring other designers.
Responsibilities
- Provide Design Leadership within Caribou - mentoring Product Designers and partnering with stakeholders such as Brand, Marketing and Sales/ Ops, Lender teams etc.
- Define the structure, usability, and functionality of digital experiences across the customer journey.
- Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions.
- Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
- Create wireframes, prototypes, and user flows to communicate and validate design ideas.
- Optimize conversion rates using A/B testing, heatmaps, and behavioral insights.
- Present design concepts and rationale to stakeholders through storytelling and data.
- Monitor post-launch performance and iterate based on user feedback and KPIs.
- Stay current with UX trends, tools, and technologies—especially in AI.
Requirements
- 8+ years of professional experience in UX design.
- A passion for tools, automation, and AI.
- Deep understanding of user-centered design principles, interaction design, and information architecture.
- Proven track record of designing and shipping impactful eCommerce experiences at scale.
- Organized, curious, and collaborative—thriving in fast-paced, cross-functional environments.
- Self-directed, detail-oriented, and eager to learn.
- Excellent communication, storytelling, and stakeholder management skills.
- Demonstrated ability to influence cross-functional teams and senior leadership.
- Experience building and scaling design processes in agile, fast-paced settings.
Key Skills
- UX Design
- Interaction Design
- Information Architecture
- User Research
- Design Thinking
- A/B Testing
- Stakeholder Management
- Design Leadership
- Agile Methodologies
Benefits
- Competitive compensation: $160-200k
- Eligible for annual performance based bonus
- Equity options
- 401(k) savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
About Caribou Financial
At Caribou, we believe that taking control of your car payment should be a simple, transparent process. Too many people are driving around with a bad deal on their auto loan. What’s more, many people don’t realize it, or don’t know what to do about it. Through our partnerships with local and community lenders, we connect customers with competitive rates and lower monthly payments. NMLS #1746612, #2681596 NMLS Consumer Access: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/1746612?slug=newsroom
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