Staff Product Designer, Client Experience Operations

Lead the design for internal and client-facing AI-powered tools to enhance customer interactions. Collaborate with engineering, data science, and product management to develop practical design solutions.

Responsibilities

• Own and lead CXO design, contributing to conversations and direction of the product roadmap and strategy.
• Partner closely with engineering, data science, and product management to find refined but practical solutions to design challenges.
• Lead design for internal and client-facing AI-powered tools that empower our customer experience agents and improve client interactions.
• Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas.
• Listen to users to develop the right product strategy and find solutions that delight our customers.
• Leverage data to inform your design solutions.
• Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction.
• Establish yourself as a subject matter expert in customer experience tooling and AI-powered solutions.
• Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design.

Requirements

• Track record of systems design and strong UX-thinking.
• Passion and knowledge of AI tools and AI workflows.
• Proven ability to turn complex problems into simple experiences.
• Strong collaboration skills across design, product, and engineering to ship high-quality experiences quickly and at scale.
• Can effectively communicate ideas and project direction to internal teams and stakeholders.
• Experience leading user research and translating insights into actionable design solutions.
• Ability to work independently, biasing towards action to drive projects forward.
• Knowledge and interest in front-end technologies.

Benefits

• Competitive salary with top-tier health benefits and life insurance.
• Retirement savings matching plan using Wealthsimple for Business.
• 20 vacation days per year and unlimited sick and mental health days.
• Up to $1,500 per year towards wellness and professional development budgets respectively.
• 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year.
• A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS).
• Company-wide wellness days off scheduled throughout the year.