Mixed Methods UX Researcher, AI Innovation and Research

The UX Researcher will own goal and strategy discussions through research, analyzing user, product, service, or business needs. They will formulate the UX research agenda and roadmap across AI products, ensuring alignment with organizational strategy.

Responsibilities

• Own goal and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
• Formulate the UX research agenda and roadmap across a portfolio of ambient and agentic AI products and experiences, ensuring alignment with high-level product and organizational strategy.
• Develop and implement scalable frameworks and models to understand user needs, both stated and unstated and their relationship with emerging AI capabilities.
• Design, plan, and execute research studies utilizing a comprehensive mix of qualitative (e.g., interviews, ethnography) and quantitative (e.g., surveys, log analysis, A/B testing) methodologies.
• Conduct advanced analysis of both qualitative and quantitative data to generate clear, actionable insights that inform the creation of useful, usable, and delightful transformative AI experiences.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with quantitative and qualitative research methods, including usability testing, log analysis, and surveys.
• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field (preferred).
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above) (preferred).
• 3 years of experience managing projects, and working in a large, matrixed organization (preferred).
• Experience in AI, machine learning, or automated features (preferred).
• Experience with technology innovation in an early-stage or start-up environment (preferred).
• Experience with a wide variety of qualitative and quantitative research methods and knowledge of when and how to apply them during the product development process (preferred).

Key Skills

• Experience with quantitative and qualitative research methods, including usability testing, log analysis, and surveys.
• Advanced proficiency in qualitative and quantitative research methods, including ethnography, contextual inquiry, surveys, usability testing, and statistical analysis.
• Strong ability to synthesize insights into compelling narratives that influence strategy, product roadmaps, and design direction.
• Advanced proficiency with research frameworks and tools (e.g., UserTesting, dscout, Qualtrics, Looker/Tableau, Figma for collaboration).
• Skilled in mixed-method approaches and triangulating insights across qualitative, quantitative, and behavioral data sources.