Senior UX Researcher – International Acquisition

The Senior UX Researcher will optimize workflows across the UXR team to ensure alignment with Enterprise Acquisition Product & Platforms roadmaps. They will manage key high visibility initiatives end to end, delivering insights for customer-facing digital experiences during all phases of design and development.

Responsibilities

• Optimize workflows across the UXR team to ensure alignment with Enterprise Acquisition Product & Platforms (EAPP) roadmaps and right resource allocation against enterprise strategic initiatives.
• Provide UXR team with thought leadership i.e., methodologies, report writing, and other communication channels.
• Build relationships with stakeholders (product, design, marketing) to help socialize the work and inform 2026 planning and beyond.
• Package and communicate UXR work and insights across EAPP and to EAPP/ED&R Leadership.
• Manage key high visibility initiatives end to end, delivering insights for customer-facing digital experiences during all phases of design and development, across multiple markets.
• Employ a variety of methodologies and a user-centered approach, in a digital product development environment.
• Consult with product/channel owners and UX/UI designers to determine research requirements and make appropriate recommendations to meet identified needs.
• Ensure a cohesive user experience across products, channels, and markets.
• Manage the EAPP / ED&R UXR budget ensuring 100% utilization.
• Partner effectively with stakeholders and business partners in a matrix environment.
• People Leadership of 2 Direct Reports

Requirements

• 10+ years of experience in consumer insights, with fluency in a broad range of methods and approaches to derive actionable meaning from data and results.
• Success working across a matrixed environment.
• Experience leading and inspiring a team.
• Proven track record bringing the voice of the customer front and center to business decisions and helping to shape outcomes.
• Portfolio demonstrating experience in synthesizing findings into quality artifacts.
• Deep understanding of human behavior gained via cognitive science, behavioral economics, anthropology, psychology, sociology, or human-computer interaction.
• Collaborative and generous in interactions with colleagues across product and design.
• Awareness of how quantitative research methods can work together with qualitative methods to provide a comprehensive range of insights.
• Ability to drive results whilst managing smaller projects and deliverables in a fast-paced, changing environment.

Key Skills

• Knowledge of a range of qualitative methodologies and tools, e.g. usability testing, remote testing, focus groups, card sorting and co-creation
• Awareness of how quantitative research methods can work together with qualitative methods to provide a comprehensive range of insights

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities