Senior UX Researcher (12-month FTC)

Take ownership of end-to-end research delivery and collaborate closely with product managers, designers, and engineers to generate hypotheses and plans for high-impact research. Communicate research findings to inform business decisions and advocate for UX research across the organization.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and executing the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, unmoderated research
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself using our internal behavioural tools or surveys
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or any other method that gets the insights into our decision-making
• Educate and advocate for UX research across the organisation
• Collaborate in the continuous improvement of the research team processes and best-practices
• Contribute to the growth and skill development of more junior research team members

Requirements

• A senior UX researcher with a strong portfolio demonstrating a wide range of qual and quant methods e.g. in exploratory, generative and evaluative research
• Experienced in delivering autonomously and to the highest quality standards
• 5 years + of experience in advocating for and delivering UX Research in different environments
• Effective in seeking out, building and maintaining strong and trusting relationships with key stakeholders across the business
• Effective and compelling communicator: Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
• You are able to communicate research findings clearly, accurately and in a compelling way utilising a variety of written and visual formats
• You thrive in an agile, ever-changing, and demanding environment that requires multi-tasking
• Comfortable working with remote peers on a consistent basis

Key Skills

• UX Research
• Qualitative and quantitative methods
• Customer recruiting and study logistics
• Collaboration
• Communication
• Empathy
• Research operations
• Information architecture
• Quantitative analysis
• Presentation and workshop skills

Benefits

• Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, Cycle to Work scheme with options from Evans or the Green Commute Initiative, Employee Assistance Programme (EAP) for 24/7 confidential support, Mental Health First Aiders across the business for support and signposting
• Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love
• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant
• Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave
• Learn + Grow: Budgets for conferences, learning subscriptions, and more, Mentorship and programmes to upskill employees
• Your Future: Life Insurance (financial compensation of 3x your salary), Pension matching up to 6% of qualifying earnings
• Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!