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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a UX Researcher at Infobip, you will help establish the Product Design strategy and processes, collaborating with product owners and designers to plan and execute research activities. You will synthesize research outputs into actionable insights and advocate for user-centered design throughout the company.
Responsibilities
- Work closely with product owners, designers, and other stakeholders on planning and executing research activities
- Employ a wide variety of qualitative and quantitative research methods, in the lab, remotely, and in the field
- Synthesise the outputs into actionable insights in order to inform the product roadmap
- Effectively communicate research findings to key stakeholders
- Advocate for research to be an integral part of our product design process
- Contribute to building a culture of insights-driven product design and development
- Mentor designers and other colleagues in developing their research skills
- Actively suggest improvements of our products based on data and heuristic evaluations
Requirements
- A few years of experience in planning, conducting, analyzing, and reporting on user studies
- Comfortable facilitating interviews
- Understanding the strengths and shortcomings of different research methods
- Passionate about design, products, and people
- Experience and/or a keen interest in enterprise UX
- Experience in various quantitative and qualitative research methods
- Experience in creating wireframes, user flows, and rough mockups to communicate ideas and improvements
- Excellent written and verbal communication skills, good storyteller
Key Skills
- Planning, conducting, analyzing, and reporting on user studies
- Facilitating interviews
- Understanding research methods
- Design, products, and people passion
- Enterprise UX experience
- Quantitative and qualitative research methods
- Creating wireframes, user flows, and rough mockups
- Excellent written and verbal communication skills
Benefits
- Awesome clients
- Opportunity knocks often
- Learn as you grow
- Connect globally
- Pay & Perks
- Diversity drives connection
About Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way. Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates. We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!
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