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"Design is where science and art break even."
— Robin Mathew
UX Researcher (1 year contract)
Bmo • Toronto, Canada 🇨🇦
Lead end-to-end research projects that inform product strategy and design decisions for the Air Miles digital ecosystem. Conduct mixed-methods research to uncover deep user insights and collaborate with cross-functional teams to enhance customer experiences.
Responsibilities
- Lead end-to-end research projects for Air Miles digital ecosystem
- Design and conduct mixed-method research using usability studies, customer journey mapping, card sorting, surveys, interviews, and data analytics
- Develop research plans aligned with business goals
- Collaborate with Analytics & Insights team to combine qualitative insights with quantitative data
- Analyze and present key findings to key stakeholders
- Build cross-functional relationships to identify and prioritize opportunities for product decisions and customer experiences
Requirements
- 2-4 years of UX research experience
- Expertise in both qualitative and quantitative research methods
- Proficiency with UX research tools such as Playbook UX, FullStory
- Strong ability to present research findings to non-technical stakeholders
- Ability to work in agile environments and collaborate with cross-functional teams
Key Skills
- Qualitative and quantitative research methods
- Hands-on experience in surveys, interviews, field studies, Adobe Analytics, Heap
- UX research tools such as Playbook UX, FullStory
- Strong communication skills
- Problem-solving abilities
- Collaboration in agile environments
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
About Bmo
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities. This is a team that's committed to helping you succeed – personally and professionally. Because at BMO, when you grow, we grow. You know your worth and so do we. That’s why we offer the right mix of learning programs, on-the-job experiences, and opportunities to build personal and professional connections – so you can build a meaningful career and thrive as a part of a winning culture. Sound like your kind of place? Then we should be co-workers.
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