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"Design is where science and art break even."
— Robin Mathew
Senior UX Researcher, Commerce
Squarespace • New York, United States of America 🇺🇸
Lead end-to-end strategic research and support tactical research efforts. Collaborate with product teams to influence product direction based on customer needs.
Responsibilities
- Lead end-to-end strategic research while simultaneously rolling your sleeves up on tactical research, including concept and usability testing
- Shape thought leadership in a specific product / feature area, champion this feature and the underlying customer needs
- Build and nurture partnerships with cross-functional partners including product managers, designers, data scientists, analysts, customer support, and engineers
- Build a toolkit of quantitative and qualitative research methods and fluency in business metrics to build and prioritize a research roadmap
- Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps
- Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization
- Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users
- Own multiple projects at one time from briefing to release with support and coaching
Requirements
- 5+ UX Research work experience
- Deep toolkit of research methods
- Experience creating and owning research processes end-to-end
- Experience with market research / working with marketing teams
- Ability to create and lead mixed method research studies
- Basic familiarity with analytics and quantitative research
Benefits
- A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
- Supplemental Life and Disability Insurance plans
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
- Free lunch and snacks
- Private rooftop
- Hack week twice per year
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, and creating and managing social media presence with Unfold. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Dublin, Ireland and Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers. If you are a customer that needs help, we invite you to browse the extensive collection of guides in our Help Center: https://support.squarespace.com/hc/en-us. For more personalized support, you can email our award-winning Customer Support team a
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