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"Design is where science and art break even."
— Robin Mathew
The Senior UX Researcher leads the understanding of user behaviors, needs, and motivations while guiding the UX research strategy for a business or product line. They collaborate closely with UX designers and present research insights to stakeholders to shape future projects.
Responsibilities
- Deeply understands customer use cases and market segments
- Collaborates closely with UX Designers to ensure user feedback shapes design
- Coaches teams to align with customer needs and shares research findings
- Stays informed about competitors and regulatory environments
- Analyzes briefs to ensure the right problems are addressed
- Presents research insights to stakeholders and guides future projects
- Leads user-centered research processes and mentors junior researchers
- Applies a range of UX research techniques and creates documentation
- Regularly tests design work with users and uses data to set project metrics
- Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com)
- Mentors junior researchers in technical skills and builds relationships with tech teams
Requirements
- Expert user of research and testing methodologies
- Informally mentors other researchers
- Deeply understands customer use cases and market segments
- Collaborates closely with UX Designers
- Stays informed about competitors and regulatory environments
- Analyzes briefs to ensure the right problems are addressed
- Presents research insights to stakeholders
- Applies a range of UX research techniques and creates documentation
- Regularly tests design work with users and uses data to set project metrics
- Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com)
Key Skills
- Takes ownership of personal development and career
- Engages in regular self-development conversations with manager, coach, or mentor
- Learns from both successes and failures
- Builds challenges into current assignments for growth
- Utilizes formal and informal networks effectively
- Identifies and analyzes problems, proposing effective solutions
- Manages day-to-day issues independently
- Develops and integrates new ideas to improve processes or products
- Communicates clearly, listens actively, and questions to understand others’ viewpoints
- Encourages cooperation and collaboration within and across teams
- Builds strong relationships, treats all individuals with respect, and handles conflict constructively
- Facilitates open discussion, removes barriers to team performance, and seeks further collaboration
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
About Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
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