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"Good design is obvious. Great design is transparent."
— Joe Sparano
The UX Researcher will commit to achieving a better user experience and business growth by collaborating with various teams and conducting both quantitative and qualitative research. They will analyze findings and communicate insights to enhance the user-centric perspective across the organization.
Responsibilities
- Commit to achieving a better user experience and business growth
- Collaborate with various teams to realize the value we want to deliver to our users
- Identify issues based on quantitative and qualitative research
- Conduct analysis and make proposals for ways to increase the likelihood of success of our business, products, and initiatives
- Create mechanisms to foster a user-centric perspective for all Mercari members
- Communicate insights gained from research to the entire company
- Conduct research leveraging AI (e.g., research ops, development of learning content)
Requirements
- Shared belief in the mission and values of Mercari Group
- Five or more years of practical experience in research related to services or products
- Experience working on projects to improve services or products in cooperation with other teams
- Ability to autonomously carry out the entire process of determining and resolving research issues
- Research methods: Interviews, surveys, field surveys, diary surveys, or other new methods
- Research topics: Understanding market environments, identifying needs, or conducting concept tests, usability tests, or post-market retrospectives
- Ability to communicate analysis results in a way that allows stakeholders to make decisions
- Strong curiosity and a hunger to understand the user perspective (empathy)
Key Skills
- Ability to formulate research strategies to achieve the business roadmap
- Experience reporting to and holding discussions with business leaders and senior management
- Experience managing people and building organizations while working as a researcher
- Experience in other fields, such as product design, product management, engineering, or data analysis
- Ability to design and facilitate workshops
- Ability to extract and compile data using SQL
- Rich life experience
About Mercari, Inc.
Mercari is a C2C marketplace app allowing anyone with a smartphone to easily sell items they no longer need, providing a new and unique user experience. In the past, buying and selling secondhand items has commonly been done at physical shops. However, this came with issues: the travel time required to go to these shops, the limited selection of items these shops carry, the unclear prices for both the buyer and seller alike due to the involvement of dealers, and more. Online auction websites for buying and selling secondhand items came with their own problems, including difficult listing procedures and long bidding times. On Mercari, anyone can use their smartphone to easily buy and sell items. We also provide easy and inexpensive shipping options thanks to our partnerships with delivery companies and convenience stores. As our service is catered to individuals on both the buying and selling sides, anyone can experience the fun of easily selling unneeded items for money and the excit
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