Senior UX Researcher, Customer & Partner Experiences

The Senior UX Researcher will represent customer needs throughout the product and design lifecycle, applying appropriate research techniques to influence product strategy. They will engage with customers to understand their needs and validate design directions through various testing methods.

Responsibilities

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products.
• Partner with Product Managers and Designers to influence product strategy and roadmaps.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize qualitative studies and quantitative data to generate strategic and tactical insights.
• Communicate findings through artifacts such as user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.

Requirements

• Experience in leveraging AI into work processes, decision-making, or problem-solving.
• Solid experience in applying customer-centered research techniques to product definition and designs.
• Understanding and experience in defining, planning, and executing research studies.
• A portfolio with examples of work representing research that influenced great insights or experiences.

Key Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Solid experience in applying customer-centered research techniques.
• Understanding and experience in defining, planning, and executing research studies.
• A portfolio with examples of work representing research that influenced great insights or experiences.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.