Staff Quantitative UX Researcher, AI

The Staff Quantitative UX Researcher will represent and identify complex customer problems and lead the design lifecycle from discovery to customer adoption. They will engage with customers to understand their needs and partner with Product Managers and Designers to provide strategic recommendations.

Responsibilities

• Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases.
• Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Provide direction, vision and leadership for large collaborative efforts.
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Provide mentorship to other members of the team and champion the discipline across the organization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent.
• Experience developing, deploying, and analyzing large N surveys.
• Advanced statistical knowledge (Max diff, regression, small N analysis, ANOVA etc).
• Strong leadership and strategic mindset to drive projects end to end.
• Experience in applying customer-centered research techniques to product definition and designs.
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.

Key Skills

• AI integration into work processes, decision-making, or problem-solving.
• Advanced statistical knowledge.
• Customer-centered research techniques.
• Project planning and execution.
• Portfolio of impactful research.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.