Find Work
For Employers
"The function of design is letting design function."
— Micha Commeren
Lead UX Researcher
Walmart • Bellevue, United States of America 🇺🇸
Lead a variety of research workstreams aimed at global subscriber acquisition and retention, focusing on subscription experiences and e-commerce. Guide cross-functional teams through a User-Centered Design process, conducting strategic generative user research and usability testing to improve the subscriber experience.
Responsibilities
- Provide UX research insights to equip product and design leadership and working teams with strategic and tactical data to inform product decision making and design solution
- Conduct global research studies end-to-end including identifying research needs, setting objectives and metrics, determining methods, managing research vendors, coordinating prototype delivery with design, recruiting plan, study session guide, study moderation, survey programming, data analysis, and reporting, and workshops to apply the insights to product decisions and design solutions
- Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool coordination, cost estimation and forecasting resources, timelines and deliverable schedule, prototype security measures, coordinating recruitment, and lab facility needs
- Transform complex data into high-quality, actionable insights that inform decision-making across all organizational levels—balancing analytical rigor with the agility required for timely execution
- Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, stay abreast of customer trends, industry competitive offerings and emerging tech to identify and develop novel solutions
Requirements
- At least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group
- 5+ years leading strategic product research, presenting quantitative and qualitative insights to business decision-makers, and working with product and design teams to apply the findings
- Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing and advanced statistical analysis
- Practical experience conducting consumer market research and usability testing for ecommerce experiences, specializing in high-stakes transactional flows such as purchase paths, payment systems, cancellations, and subscription management
- Deeply credentialed in qualitative research, with mastery across ethnographic studies, cognitive walkthroughs, co-creation workshops, contextual inquiries, focus groups, concept validation, and usability testing
- Highly adept at global adaptation across lab-based, remote, and unmoderated formats
- Expert-level proficiency in quantitative research, including the design of sophisticated customer surveys and application of advanced statistical modeling—such as cluster analysis, regression, and conjoint analysis—to drive data-backed innovation and strategic decision-making
- Demonstrates strategic agility and a growth mindset, thriving in dynamic environments by applying strong listening, analytical, and organizational skills to clarify ambiguity, solve complex problems, and drive impactful decision-making
- Strong business acumen, client-management, and communication skills with the ability to adapt research approach and communication to a variety of individual and team working styles
Key Skills
- Interviews
- Usability testing
- Surveys
- Field studies
- Diary studies
- Quantitative analysis
- Mixed methods research
- Project management
- Communication
- Facilitation
- Presentation
- Interpersonal
- Analytical
- Ethnographic studies
- Cognitive walkthroughs
- Co-creation workshops
- Contextual inquiries
- Focus groups
- Concept validation
- Usability testing
- Cluster analysis
- Regression
- Conjoint analysis
- Strategic agility
- Growth mindset
- Strong listening
- Analytical skills
- Organizational skills
- Business acumen
- Client-management
- Communication skills
Benefits
- Health insurance coverage
- An employee wellness program
- Life and disability insurance
- A retirement savings plan
- Paid holidays and sick time and vacation
- Annual bonuses
- Short- and long-term incentives
- Program-specific awards
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023. This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
🔔 Never miss similar opportunities
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.