Senior Product Designer

The Senior Product Designer will conduct research to inform design decisions and enhance customer knowledge. They will collaborate with product teams to deliver user-centered solutions and advocate for product design throughout the organization.

Responsibilities

• Deeply understand our customers by conducting qualitative and quantitative research to inform design decisions and enhance company-wide customer knowledge.
• Deliver simple, intuitive, and impactful designs that improve the overall experience rather than focusing on isolated features.
• Stay ahead of industry trends and design patterns, applying insights to your work and sharing knowledge with Product Managers and fellow designers.
• Collaborate with Product Managers to refine the roadmap, define solutions based on user needs, and break down designs into deliverable phases.
• Help lead the experience and design development of product features, considering information architecture, accessibility, consistency, and ethical design.
• Create evidence-based design solutions, iterating based on research, feedback, and real-world usage.
• Build strong relationships and facilitate design discussions with key stakeholders across the business.
• Use a variety of methods—such as workshops, data analysis, rapid prototyping, and design critique sessions—to explore and refine design solutions.
• Balance customer needs with business goals, ensuring recommendations align with both.
• Advocate for product design throughout the organisation, championing a seamless end-to-end customer experience.

Requirements

• Significant experience as a Product Designer within an in-house team.
• Excellent communication and presentation skills, confident in sharing work and recommendations with diverse audiences.
• A strong focus on outcomes, ensuring designs solve real problems rather than just delivering features.
• A naturally inquisitive mindset, always asking "why" and digging deeper to uncover root causes.
• Agile and adaptable, able to balance rapid delivery with high-quality solutions.
• Open to exploring multiple design approaches, recognising that there are many ways to solve a problem.
• Confident in creating customer segments, journey maps, storyboards, user flows, and sketches.
• Hands-on experience conducting research and testing, including user interviews, face-to-face sessions, industry analysis, and usability testing.
• Proven experience delivering user-centric, responsive, multi-device experiences across web and native apps.
• A strong passion for sports is essential.
• An understanding of the gambling industry is beneficial.

Key Skills

• Excellent communication and presentation skills, confident in sharing work and recommendations with diverse audiences.
• A strong focus on outcomes, ensuring designs solve real problems rather than just delivering features.
• A naturally inquisitive mindset, always asking "why" and digging deeper to uncover root causes.
• Agile and adaptable, able to balance rapid delivery with high-quality solutions.
• Open to exploring multiple design approaches, recognising that there are many ways to solve a problem.
• Confident in creating customer segments, journey maps, storyboards, user flows, and sketches.
• Hands-on experience conducting research and testing, including user interviews, face-to-face sessions, industry analysis, and usability testing.
• Proven experience delivering user-centric, responsive, multi-device experiences across web and native apps.
• A strong passion for sports is essential.
• An understanding of the gambling industry is beneficial.

Benefits

• Fridays off: Say goodbye to Friday meetings and hello to a three-day weekend!
• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials