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"Good design is obvious. Great design is transparent."
— Joe Sparano
Design intuitive and visually engaging experiences for data and AI tools that support retail decision-making. Collaborate with stakeholders to translate complex data outputs into user-friendly interfaces.
Responsibilities
- User Experience Design: Partner with business stakeholders, data scientists, and engineers to translate AI/ML outputs and data products into usable, meaningful experiences
- Conduct user research, interviews, and workshops with retail stakeholders (e.g., category managers, supply chain planners) to uncover needs and pain points, working in conjunction with product managers
- Create wireframes, prototypes, and high-fidelity designs for dashboards, chatbots, and analytical tools
- Apply accessibility and responsive design principles to ensure tools are effective across devices and user types
- Provide input on requirements to vendors on user experience to ensure consistency with Coles’ design principles and congruence with other solutions
- User Interface Design: Design and refine dashboards (such as PowerBI) that highlight key insights, KPIs, and anomalies with clarity and simplicity
- Develop chatbot and agent interaction flows and conversational UI elements that allow teams to interrogate AI models and internal content easily
- Create visually appealing and user-friendly AI interrogation tools to improve model explainability (e.g., variance analysis, demand prediction diagnostics)
- Establish design standards, component libraries, and interaction patterns to ensure consistency across Data & AI products
- Collaboration & Delivery: Work in a product delivery approach (including agile ways of working), collaborating closely with product managers, iteration managers, engineers, and data scientists
- Partner with product, change and training teams to ensure designed solutions are well understood and adopted in retail operations and the store support centre as required
- Use data and user feedback to iterate designs and continuously improve user experience
Requirements
- Years of proven UX/UI design experience, with a portfolio showcasing dashboards, data tools, or AI/ML interfaces
- Proven track record of delivering design outcomes in agile, product-led teams
- Understanding of conversational UI/UX principles for chatbots and virtual assistants
- Ability to design for technical complexity – translating AI/ML model outputs into business-friendly interfaces
- Strong stakeholder engagement and communication skills, with experience working in multidisciplinary agile teams
- Experience with data or AI products and familiarity with data science and AI concepts
- Experience within the retail industry preferred
- Experience creating and maintaining design systems
- Experience working with offshore teams, including managing design handovers, collaborating across time zones, and ensuring design integrity through distributed delivery
- Strong proficiency with design tools (e.g., Figma, Adobe XD, Sketch) and prototyping workflows
- Strong capability in product planning tools and frameworks, including agile ways of working (Jira, SaFE etc.)
- Knowledge of accessibility standards and designing for diverse users
- Capability designing Power BI dashboards (or similar BI tools such as Tableau, Qlik)
Key Skills
- UX/UI design experience
- Portfolio showcasing dashboards, data tools, or AI/ML interfaces
- Agile, product-led teams
- Conversational UI/UX principles
- Design for technical complexity
- Stakeholder engagement and communication skills
- Data or AI products
- Data science and AI concepts
- Retail industry experience
- Design systems
- Offshore teams
- Design tools (e.g., Figma, Adobe XD, Sketch)
- Product planning tools and frameworks
- Accessibility standards
- Power BI dashboards
Benefits
- Flexible working options
- Office perks: gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub, school holiday program
- Discounts: 5% discount on Supermarket and Liquor online and in-store purchases, additional periods of double discount (10%)
- Reward through recognition: digital recognition platform ‘mythanks’
- Opportunities for learning and development
- Paid parental leave
- Investment in your future: annual team member share plan offer
About Coles Group
Coles Group is home to some of Australia’s iconic and most trusted brands and is one of the biggest employers with more than 1115,000 team members in every state and territory. Our workforce is diverse including groceries and liquor retail operations, online, manufacturing, cleaning and trolley services, drivers, supply chain, and commercial and corporate services. Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value. Our purpose is Helping Australians eat and live better every day. Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online. At Coles Group you’ll belong to an inclusive culture that’s as diverse as the communities we’re a trusted part of. You’ll also get to see the impacts of your work in those communities. We’re a team that grows together, and we always make sure we’re doing the best for Australians – now and int
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