UX Designer

The UX Designer will create superior digital user experiences for internal and external stakeholders, influencing product direction through user research and collaboration with cross-functional teams. Responsibilities include developing prototypes, conducting usability studies, and applying design principles to ensure an effective user experience.

Responsibilities

• Work closely with a cross-functional group of Product Owners and Business Analysts in user experience ideation and innovation.
• Influence product direction through a deep understanding of user needs obtained by directing user research priorities and developing user research plans, tracking, and utilizing user feedback, and monitoring and developing action plans.
• Partner with Product Managers, Product Owners, Business Analysts and Data Analysts to evaluate target segments, user behaviors, track usability goals and prepare reports for senior management to communicate success.
• Create industry leading user experiences and interfaces that will be developed into prototypes and future products.
• Recommend and utilize user research on those experiences to track performance and prioritize future platform development plans.
• Brainstorm concepts, develop mockups, and run usability studies.
• Develop task flow, user storyboards, and other design documents to communicate vision, including generating simulations and high- and low-fidelity prototypes for user testing, market research and business stakeholder reviews.
• Create navigation maps, flows, and diagrams to document design decisions.
• Create wireframes for design and development teams.
• Apply user experience standards, industry guidelines, interaction design principles and best practices to ensure an efficient, effective, and consistent user experience.
• Generate user interface specifications and guidelines for website development in collaboration with cross-functional teams.
• Work hand-in-hand with UI Designer and UI Developers on project implementations.
• Support agile workflow with timely production and purposeful iteration.
• As requested, conduct competitive analyses of other websites, tools or technologies within insurance industry, Insurtech, and online experience leaders.

Requirements

• Bachelor’s degree in information technology, visual design, interaction design, or equivalent education and related training.
• 6+ years of experience in UX or Interaction Design, creating UI frameworks, information architecture, user workflows, low- and high-fidelity interface prototypes, user interface specifications and guidelines.
• 5 years of experience working in an agile environment.
• Advanced skills with Sketch, Photoshop, or other design tools.
• Experience in UX research and ability to grow into end-to-end study execution.
• Strong knowledge and understanding of insurance industry, ideally commercial P&C.
• Hands-on experience with HTML and CSS.
• Experience directing and leading research efforts utilizing skills in experimental design and in test moderation for a variety of user research techniques including usability testing, competitive benchmarks, online surveys, interviews, focus groups, contextual inquiry, prototype walkthroughs and card sorting.
• Experience with statistical analysis.
• Portfolio showcasing multiple examples of end-to-end design processes.
• Deep knowledge about human abilities, human limitations and other human characteristics that are relevant to design.
• Experience in influencing product direction through a deep understanding of user needs and usability obtained through user research.
• Knowledge of research techniques and understanding of when to use what technique to ensure validity of data collected when conducting research with human participants.
• Experience in creating user experience designs that create a competitive advantage and experience in scientifically measuring the effectiveness of those designs with end users.
• Experience with and ability to prototype in Axure, Invision, Figma, Adobe XD, or similar tools.
• Skills in collecting, analyzing, and interpreting quantitative and qualitative data.
• Strong collaboration, teamwork, communication, and presentation skills.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Ability to travel (<10%), occasionally overnight.

Key Skills

• Advanced skills with Sketch, Photoshop, or other design tools.
• Experience in UX research and ability to grow into end-to-end study execution.
• Strong knowledge and understanding of insurance industry, ideally commercial P&C.
• Hands-on experience with HTML and CSS.
• Experience directing and leading research efforts utilizing skills in experimental design and in test moderation for a variety of user research techniques including usability testing, competitive benchmarks, online surveys, interviews, focus groups, contextual inquiry, prototype walkthroughs and card sorting.
• Experience with statistical analysis.
• Portfolio showcasing multiple examples of end-to-end design processes.
• Deep knowledge about human abilities, human limitations and other human characteristics that are relevant to design.
• Experience in influencing product direction through a deep understanding of user needs and usability obtained through user research.
• Knowledge of research techniques and understanding of when to use what technique to ensure validity of data collected when conducting research with human participants.
• Experience in creating user experience designs that create a competitive advantage and experience in scientifically measuring the effectiveness of those designs with end users.
• Experience with and ability to prototype in Axure, Invision, Figma, Adobe XD, or similar tools.
• Skills in collecting, analyzing, and interpreting quantitative and qualitative data.
• Strong collaboration, teamwork, communication, and presentation skills.
• Ability to work independently and collaboratively as part of a cross-functional team.

Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.