RQ09746 - UX Designer - Senior

The UX Designer will facilitate user research and design activities across four delivery phases: Discovery, Alpha, Beta, and Live. They will create user personas, prototypes, and validate designs through usability testing while collaborating with cross-functional teams.

Responsibilities

• Discovery: Build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs. Deliverables: Facilitate the Kick-off meeting with the project team to produce such outputs as: Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, Problem Statement. Facilitate user research activities to produce such outputs as: User interview topic Maps, a summary of interrelated topics for the user interview, User Interview Scripts to plan and guide user discussion, User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview, User research findings report. Inception (Science Fair Day): Showcases the work and key findings from this stage to stakeholders outside of the core project team. Aligns entire team (business, technical) on what the next steps will be. Planning activities for next phase (Alpha). Other deliverables typically delivered in this phase include: User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events. Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved. Defined business Key Performance Indicators (KPIs)
• Alpha: Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers. Produce “clickable” prototypes of multiple possible solutions. Validate “clickable” prototypes with users through usability testing sessions and produce research findings report. Iterate (improve) on “clickable” prototypes with insights garnered from research findings report. Identify and document existing processes or policies that will need to change to support the new product or service. Produce a business proposal to justify funding for the next phase (Beta). Define a clear vision for the solution that will be built in Beta. Create a plan and prioritized list of features to be completed in the Beta phase. Define user solution, and delivery of KPIs
• Beta: User story creation and validation: Participates in deciding which priority to tackle. Sketching workshop to create visual representation of ideas or user flows. Create designs and content. Enhancements made to designs. User Interviews (for validation). Synthesising individual and overall interview findings. Enhancements to designs made from synthesis. Get product owner sign off and input story into backlog for future iteration planning. Rinse and repeat for each feature, function within a given iteration. Conduct accessibility compliance testing of the solution within each iteration. Conduct regular usability testing sessions on the MVP built as part of the Beta phase.
• Live: Continue to facilitate user research activities to produce such outputs as: User interview topic maps, a summary of interrelated topics for the user interview, User interview scripts to plan and guide user discussion, User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview, User research findings report. Conduct regular accessibility compliance testing of the live build as improvements are released. Conduct regular usability testing sessions on the live build. Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Requirements

• Portfolio
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
• Ability to clearly write user-friendly content for related designs
• User Experience Design: Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Ability to iterate your designs and solutions efficiently and intelligently.
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
• Experience in facilitate User Research and Usability testing activities to produce such outputs as: User Interview Topic Maps, User Interview Scripts, User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview, User Research Findings Report
• Relationship Management: Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies
• Technical Skills: Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
• Communication: Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Strong interpersonal and negotiation skills
• Strong presentation, verbal and written communication skills
• Excellent analytical, problem-solving and decision-making skills
• Ability to clearly write user-friendly content for related designs

Key Skills

• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
• Ability to clearly write user-friendly content for related designs
• User Experience Design: Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Ability to iterate your designs and solutions efficiently and intelligently.
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
• Experience in facilitate User Research and Usability testing activities to produce such outputs as: User Interview Topic Maps, User Interview Scripts, User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview, User Research Findings Report
• Relationship Management: Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies
• Technical Skills: Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
• Communication: Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Strong interpersonal and negotiation skills
• Strong presentation, verbal and written communication skills
• Excellent analytical, problem-solving and decision-making skills
• Ability to clearly write user-friendly content for related designs