Staff Product Designer

Productboard seeks a Staff Product Designer to lead customer insights and design craft, working closely with product management and engineering teams in San Francisco.

Responsibilities

• Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product managers and their stakeholders
• Proactively discover product opportunities, build justifications and bring clarity into understanding of underlying customer problems
• Co-define and lead initiatives and programs where your expertise and experience is needed to define and guide the work
• Mentor senior and other staff designers and push the quality of craft execution and design practices to high standards
• Join and/or lead design critiques and product discussions to inform or make decisions, embrace pair-designing for ideation and collaboration with others
• Represent critical parts of the design work upwards and across the company in collaboration with design leaders
• Enhance and develop innovative patterns and systems that can stand the pressure of enterprise customers, are durable, and set the new standard for the product
• Exhibit exceptional communication skills by effectively translating complex concepts into actionable implications for the business
• Drive product-led growth by creating designs that encourage user engagement, satisfaction, and adoption

Requirements

• 8+ years of experience in senior individual contributor design role, preferably in Enterprise B2B SaaS
• Exceptional interaction and visual design skills, with emphasis on interaction design and information architecture
• Ability and empathy to conduct user research, develop user personas, and create customer journey maps
• Experience with the latest design patterns, processes, and tooling (Figma)
• Portfolio of product experiences that were shipped and can convey the impact on the business and customers
• Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach
• Strong track record of delivering products with cross-functional teams to enterprise customers
• Appreciation and understanding of the complex needs of large enterprise organizations
• Organizational and execution skills to lead across the company through indirect influence
• Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally
• Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact
• Proven experience in driving product-led growth initiatives through design

Key Skills

• Exceptional interaction and visual design skills
• User research
• User personas
• Customer journey maps
• Design patterns
• Information architecture
• Figma
• Cross-functional team collaboration
• Enterprise customer needs
• Product-led growth
• Design critique
• Pair-designing
• Design leadership
• User experience
• User engagement
• User satisfaction
• User adoption

Benefits

• Competitive base salary reflecting your role's value
• Stock options for company success
• Robust 401k for long-term financial health
• Life insurance and disability coverage
• Carrot Fertility Benefits
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare
• Subsidized gym and wellness memberships
• Commuter benefits for convenience
• Dedicated mental wellness programs and personal access to Soulmio for mindfulness
• Generous paid time off: Flexible PTO + 9 sick days
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Annual volunteer day for your chosen causes
• Daily office lunches catering to your preferences
• Professional development budget for growth
• Regular team events to foster camaraderie
• Hone - Live, Interactive Learning for Managers, Leaders and Teams