Product Designer, Messaging Experience

Design cohesive messaging experiences across Ada's chat widget and social channels. Collaborate with customers and internal teams to gather insights and iterate on messaging patterns.

Responsibilities

• Design across surfaces — Influence how messaging is shaped across Ada’s chat widget and social channels, AI manager dashboard, and the AI Agent itself, creating cohesive experiences that work across multiple contexts
• Shape the future of AI messaging — Define what a modern, intelligent support experience looks like across chat, mobile, and social channels
• Design the interaction patterns that make it real — Create modular, reusable components and interaction flows that balance UI and language-driven responses—grounded in accessibility, responsiveness, and system behavior
• Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users, gathering insights, testing new messaging patterns, and iterating quickly to refine the experience and drive adoption

Requirements

• 3+ years of product design experience, including end-to-end work on complex, systems-driven products
• Strong interaction and visual design skills
• Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity
• Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signal in noise
• User-first — You care about trust, clarity, and agency in AI-driven interactions—especially when things don’t go as expected
• Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale

Key Skills

• Product design
• Interaction design
• Visual design
• Systems thinking
• Communication

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience