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"The function of design is letting design function."
— Micha Commeren
Senior Product Designer II
Paperless Post • New York, United States of America 🇺🇸
The Senior Product Designer II will be responsible for leading design projects and collaborating with cross-functional teams to create user-centered designs. This role involves conducting user research, creating prototypes, and ensuring design consistency across products.
Responsibilities
- Make complicated concepts and tasks easy for a user through your product solutions, design improvements, and UX and UI optimizations
- Produce high-quality design solutions aimed at achieving measurable impacts on target KPIs — from concept to execution using diagrams, wires, animations, specs, user research, and any tools to help communicate and/or evolve your ideas
- Develop multiple design solutions thoughtfully scoped to match the project's level of investment, demonstrating discernment in knowing when to dive deeper and when to pivot to alternative approaches
- Collaborate with Product Management and Engineering to define product requirements that align with user needs, business goals, and technical feasibility
- Proactively identify opportunities for improvement that align with company objectives and quarterly goals by analyzing user behavior, feedback, performance data and technical constraints
- Proactively gather, analyze, and synthesize insights from diverse sources—including user tests, NPS insights, Custops reports, site analytics, competitive research, surveys, internal feedback and performance data —to inform and enhance your designs
- Take ownership of the performance of your designs, iterating and optimizing features by integrating insights and feedback from your team, stakeholders, user research, and post-release data to continually enhance the user experience and product outcomes
- Present your design solutions, in some cases prototypes or basic markup, to your teammates, manager, and stakeholders and walk your audience through your decisions and how you arrived at them with an understanding of the user goals, business goals, and feasibility
- Become proficient in our end to end user funnel with a deep expertise in the Send & Manage experience, gaining a comprehensive understanding of its features, functionality, and edge cases
- Incorporate AI tools into your design workflow (accelerating exploration, generating ideas, getting feedback, or solving design challenges)
- Stay informed about emerging design trends, usability standards, and the latest native UX/UI patterns for both Android and iOS, ensuring alignment with evolving user expectations
- Regularly review and analyze competitors and adjacent industries to maintain a competitive edge in the market
- Lead efforts to maintain and enhance the design system and UI components within Figma
- Participate in internal talks, hack days, and learning sessions to share knowledge and drive innovation
Requirements
- 9+ years experience designing web software/applications, preferably consumer-facing, with a passion for building things that are both beautiful and functional
- Expertise in interaction and visual design, with experience designing and shipping across multiple platforms
- Proficient in efficiently creating prototypes using Figma Design, Figma Make, or other prototyping tools—including emerging AI-powered tools
- A strong understanding of systems design, usability and user experience principles
- A basic understanding of the engineering complexity required to build product solutions
- Expert knowledge of building reusable components with design tokens in Figma
- Excellent communication and collaboration skills with an ability to influence peers and stakeholders
- A propensity to be self-directed, resourceful, and to take ownership
- A mindset of humility and a willingness to learn, valuing collaboration, the perspective of others, and deep empathy for our users
Key Skills
- Figma proficiency
- User research methodologies
- Systems design
- Usability and user experience principles
- Engineering complexity understanding
- Design tokens in Figma
- Communication and collaboration skills
- Self-direction and resourcefulness
- Humility and willingness to learn
- Collaboration and empathy
Benefits
- Base salary
- Equity component
- Fully paid medical, dental, and vision benefits
About Paperless Post
Paperless Post is reimagining invitations through design and technology to help people connect at life’s memorable moments. With 175MM users and $37 million in venture financing, we’ve firmly secured our position in the market and a devoted user base. Company-wide we enjoy an amazing ecosystem of an even gender split and healthy balance of engineers and designers. Because Paperless Post isn’t supported by ad revenue, we get to spend our days focused on creating and improving on the ideal version of our platform, product, content, and partnerships for our users. Paperless Post exists to help all people celebrate all the moments that matter to them. We believe that having a team reflective of the diverse world around us empowers us to create a product that serves everyone. For a complete list of job listings, visit http://paperlesspost.com/jobs.
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