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"Design is not for philosophy it's for life."
— Issey Miyake
Senior Growth Product Designer
Gorgias • New York, United States of America 🇺🇸
You will lead design for key growth initiatives, focusing on the user journey from first touch to power user. Your mission includes uncovering friction, shipping experiments, and designing experiences that convert and retain users.
Responsibilities
- Design in-product growth flows that drive activation, conversion, and upsell
- Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
- Identify friction points across the user journey using data, research, and product signals
- Own UX for growth experiments from concept to shipped experience
- Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
- Translate product and business goals into intuitive, impactful UX
- Balance rapid iteration with exceptional UI craft and polish
- Influence product strategy with a data-driven, test-and-learn mindset
Requirements
- A portfolio that shows growth-focused work (e.g. onboarding, upsell flows, product adoption), and measurable outcomes
- 4+ years of product or growth design experience, ideally in SaaS or B2C environments
- Advanced Figma skills and familiarity with modern prototyping workflows
- Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
- Deep understanding of product metrics and how UX drives conversion
- Bias for action, ship fast, test ideas, and iterate based on results
- Direct communication style and ability to influence cross-functional teams
- Passion for design systems, experimentation, and delivering user value
Key Skills
- Growth-focused work
- Product or growth design experience
- Advanced Figma skills
- Experience designing for experimentation
- Deep understanding of product metrics
- Bias for action
- Direct communication style
- Passion for design systems
- Experience working in a product-led growth company
- Familiarity with AI-first design tools
- Experience designing for freemium or tiered subscription models
Benefits
- 5-week vacation
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches
- Private health insurance and retirement pension
- Up to $700 USD to set up your workstation at home
- Up to $2000 USD of learning material per year
- Quarterly online company-wide summit
- Annual offsite team retreats and company retreats
About Gorgias
Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
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