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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Lead and manage a team of designers to create exceptional digital experiences. Drive end-to-end customer experiences and support digital trade activities to enhance online shopping.
Responsibilities
- Lead and Manage a Team: Oversee and mentor a team of designers, fostering a collaborative and innovative work environment.
- Provide guidance and support to navigate challenges and deliver exceptional design solutions.
- Drive End-to-End Experiences: Ensure the creation of consistent and thoughtful end-to-end customer experiences for Kmart and Target online shoppers.
- Identify and Improve Customer Journeys: Work across functions to identify critical customer journeys and implement strategies to improve them, enhancing the overall customer experience.
- Support Digital Trade Activities: Collaborate with cross-functional teams to make necessary changes to the website and apps, supporting trade activities and ensuring a seamless online shopping experience.
- Innovate and Experiment: Lead the development and implementation of new capabilities, including pre-order functionality and experimentation across online channels, to keep our digital products competitive and user-friendly.
- Advocate for Customer-Centricity: Promote a customer-centric culture across the organization, ensuring that all design efforts align with the needs and expectations of our users.
Requirements
- Experience in a similar role with a strong background in retail and customer-facing products or services.
- Experience in digital design for e-commerce is highly regarded.
- Exposure to end-to-end design processes, from research and discovery through to delivery and measurement.
- Experience with human-centered design processes and methodologies.
- Proven ability to work effectively in a high-activity environment with competing priorities and time pressures.
- Strong interpersonal skills, including the ability to make effective presentations and communicate with influence.
- Outstanding stakeholder management skills.
- Experience leading and managing design teams, with a focus on mentoring, supporting, and driving team success.
Key Skills
- Experience in a similar role with a strong background in retail and customer-facing products or services.
- Experience in digital design for e-commerce.
- Exposure to end-to-end design processes.
- Experience with human-centered design processes and methodologies.
- Proven ability to work effectively in a high-activity environment.
- Strong interpersonal skills.
- Outstanding stakeholder management skills.
- Experience leading and managing design teams.
Benefits
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings.
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
- We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program.
- Inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
- A dynamic learning and support program.
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
- Great career opportunities across the broader Wesfarmers Group.
About Kmartaustr
We’re Team Kmart, on a mission to make everyday living brighter for our customers by improving the Kmart shopping experience – every time and everywhere they engage with us. For over fifty years now, we’ve been spreading the Kmart love to families of all shapes and sizes in Australia, then New Zealand, and now right across the world! We’re the place where families come first for the lowest prices on everyday items – it’s our vision and it’s what we do with passion. Today, Kmart has more than 300 stores across Australia and New Zealand and is recognised as one of the most profitable discount department stores in Australia. With over 40,000 Kmart superstars who are all focused on giving our customers the products that they love at the lowest prices, it truly is an exciting time to be a part of our Kmart family – and there’s never been a better time to join us then now! To find out more information, scroll through our LinkedIn page, or, we’d be happy to welcome you online at www.kmar
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