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"Design is where science and art break even."
— Robin Mathew
As a Product Designer, you will design exceptional experiences for customers and lead complex projects from concept to final UI design. You will also champion customer needs and drive alignment among stakeholders to improve the product experience.
Responsibilities
- Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability.
- Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers.
- Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress.
- Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices.
- Level others up: Role model best practices and mentor junior members of the design team.
Requirements
- At least 6+ years of related experience, ideally in a developer tool SaaS product or similar
- Experience in the observability domain – working in analytics, debugging, traces and logs, etc.
- A portfolio that demonstrates expertise in all phases of design, including leading a collaborative design process, conducting user research, making data-informed design decisions, positively impacting customers, and improving business metrics
- Demonstrating strong communication and storytelling skills (written and verbal)
- Using and contributing to a shared design system and team processes
- Crafting aesthetically-pleasing and pixel-perfect final UI
Key Skills
- Experience in the observability domain
- Strong communication and storytelling skills
- Using and contributing to a shared design system and team processes
- Crafting aesthetically-pleasing and pixel-perfect final UI
About Kong
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