Senior Product Designer

Senior Product Designers solve complex customer and business problems through collaboration and a deep understanding of customer behavior. They take ownership of design standards and engage with stakeholders to ensure that design work meets customer needs while solving business problems.

Responsibilities

• Engage with Design Project Lead and Director to unpack complex problems and define clear customer focused problem statements
• Lead the team in defining an approach as well as clear scope, outputs and milestones for specific discipline
• Distill complex concepts and present them back to business in a way that addresses the customer need
• Day-to-day execution of high-quality designs (in specific discipline) that solves for one complex or several customer problem/s
• Create the optimal solution for the customer needs, driving an approach of continuous improvement by testing, learning and iterating on the solution
• Advocate and represent design thinking methodologies and practices
• Take ownership of the alignment to standards for a specific discipline and constructively challenge other designers on technical decisions
• Promote and drive collaboration with other teams tackling similar customer problems
• Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership for specific design disciplines and standards
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data to ensure that products/services/solutions are designed around the customer and deliver improved experience
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem
• Lead a design discipline by creating and maintaining standards for that specific discipline
• Continuously research and share insights into world standards and best practices
• Mentor designers from a skills perspective within your discipline
• Continuously build your own expertise by actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Requirements

• Matric (Mandatory)
• Degree or diploma in a Design discipline (NQF level 7)
• Minimum of 5 years of technical design experience or customer focused experience at scale
• Track record of delivering complex, high quality design projects
• Two years of experience conducting audience and usability research
• Demonstrated experience in each of the usability and software engineering cycle phases
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

Key Skills

• Advanced understanding of either Product or Service design
• Thought leadership and advanced abilities in user experience design, user interface design, service design, customer research prototype engineering or content strategy
• Problem-solving skills
• Literacy of design tools specific to discipline
• Advanced understanding of the importance of data and insight in defining solutions and ability to use data to influence and drive decision-making
• Awareness of new and emerging design trends and patterns in specific design discipline