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"Design is where science and art break even."
— Robin Mathew
The Product Designer is responsible for enhancing the end-to-end experience across D2C channels to improve conversion and reduce friction. This includes conducting funnel diagnostics, designing solutions, and ensuring quality and accessibility standards are met.
Responsibilities
- Funnel Diagnostics & Prioritization — Own insights on the D2C checkout experience; maintain a live opportunity map, define hypotheses and prioritize high-leverage fixes to lift conversion and reduce friction.
- Solution Design & Specification — Translate insights into shippable solutions with navigable prototypes and complete specs (states, edge cases, copy, error/recovery paths, responsiveness) ready for Engineering.
- Post-Launch Learning Loop — Collaborate to define the experience tracking pre-release with PM/Data; Run reviews with PM and stakeholders, documenting results and feeding learnings back into the roadmap.
- Scalable Patterns & Localization — Co-create localized, reusable patterns with Engineering (and Content/Legal) for checkout components and flows. Seed a Design System by documenting guidelines, patterns and tokens.
- Quality & Accessibility — Safeguard UX quality via design QA and ensure accessibility standards (e.g, WCAG). Run a baseline-then-improve approach to usability, defining guardrails with PMs, measure top-task performance, and prevent experience regressions.
- Triad & Stakeholder Alignment — Drive tight cadences (weekly triad, design crits, reviews), surface risks/decisions early, and keep a transparent changelog and improvements backlog.
Requirements
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
- 3+ years of experience in UI/UX design, preferably in fintech, e-commerce, or other high-growth technology companies.
- A strong portfolio showcasing experience in user-centered design, with examples of projects that span multiple markets or diverse user bases.
- Proficiency in industry-standard design tools (e.g., Figma, Sketch).
- Experience conducting usability testing, taking a data-driven approach to design decision-making.
- Strong understanding of responsive and mobile-first design principles.
- Ability to work in a fast-paced, cross-functional environment, collaborating effectively with product and engineering teams.
- Excellent communication skills, with the ability to articulate design decisions and rationale.
Key Skills
- User-centered design
- Usability testing
- Responsive and mobile-first design principles
- Collaboration with product and engineering teams
- Communication skills
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons
- $2,000 MXN monthly restaurant coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
About Payjoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought 3 billion dollars in credit to 16 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
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