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"Good design is obvious. Great design is transparent."
— Joe Sparano

Staff Product Designer - Mortgage Infrastructure
Pylon • United States of America 🇺🇸
Design core product experiences across the Command Center and Elements products, ensuring clarity in a complex regulatory environment. Collaborate with product, engineering, and GTM teams to create intuitive interfaces and evolve the design culture.
Responsibilities
- Design core product experiences across our Command Center and Elements products
- Work end-to-end from early concept and wireframes to polished final UI
- Translate abstract, technical workflows into intuitive interfaces for loan officers, borrowers, and operations teams
- Own and evolve our design system, ensuring consistency, scalability, and quality across the entire product
- Partner closely with product managers and engineers to scope, prototype, and ship thoughtful features
- Obsess over quality and simplicity. Every button, form, or chart should earn its place
- Bring a design voice to every conversation, contributing to product vision, roadmap, and company strategy
- Build and shape Pylon’s design culture from the ground up
Requirements
- 5+ years of product design experience, ideally in fintech, enterprise, or infrastructure
- Strong portfolio showcasing clean UX and high-quality UI craft
- Experience designing simplicity for highly-complex regulatory environments
- Strong Figma skills and comfort with AI prototyping tools
- Demonstrated ability to collaborate closely with engineering and product
- Ability to communicate design rationale clearly and concisely
- Experience owning and evolving a design system
- Comfort in fast-paced, ambiguous environments where velocity matters
- Must live in or be willing to relocate to the Bay Area (CA) or New York City
Key Skills
- Have strong, principled opinions that you’re willing to defend
- Obsess over the customer and uphold the highest standard
- Have great ideas, and lots of them
- Be willing to get in the weeds
- Demonstrate exceptional craftsmanship and taste
About Pylon
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.
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