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Staff Product Designer - Mortgage Infrastructure

Pylon • United States of America 🇺🇸

Onsite Full-time Senior

Design core product experiences across the Command Center and Elements products, ensuring clarity in a complex regulatory environment. Collaborate with product, engineering, and GTM teams to create intuitive interfaces and evolve the design culture.

Responsibilities

  • Design core product experiences across our Command Center and Elements products
  • Work end-to-end from early concept and wireframes to polished final UI
  • Translate abstract, technical workflows into intuitive interfaces for loan officers, borrowers, and operations teams
  • Own and evolve our design system, ensuring consistency, scalability, and quality across the entire product
  • Partner closely with product managers and engineers to scope, prototype, and ship thoughtful features
  • Obsess over quality and simplicity. Every button, form, or chart should earn its place
  • Bring a design voice to every conversation, contributing to product vision, roadmap, and company strategy
  • Build and shape Pylon’s design culture from the ground up

Requirements

  • 5+ years of product design experience, ideally in fintech, enterprise, or infrastructure
  • Strong portfolio showcasing clean UX and high-quality UI craft
  • Experience designing simplicity for highly-complex regulatory environments
  • Strong Figma skills and comfort with AI prototyping tools
  • Demonstrated ability to collaborate closely with engineering and product
  • Ability to communicate design rationale clearly and concisely
  • Experience owning and evolving a design system
  • Comfort in fast-paced, ambiguous environments where velocity matters
  • Must live in or be willing to relocate to the Bay Area (CA) or New York City

Key Skills

  • Have strong, principled opinions that you’re willing to defend
  • Obsess over the customer and uphold the highest standard
  • Have great ideas, and lots of them
  • Be willing to get in the weeds
  • Demonstrate exceptional craftsmanship and taste

About Pylon

Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.

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