Senior UX Researcher, Commerce

UX Researcher role to support research within Squarespace Commerce, leading end-to-end strategic research and shaping thought leadership in specific product areas.

Responsibilities

• Lead end-to-end strategic research while simultaneously rolling your sleeves up on tactical research, including concept and usability testing.
• Shape thought leadership in a specific product / feature area, champion this feature and the underlying customer needs.
• Build and nurture partnerships with cross-functional partners including product managers, designers, data scientists, analysts, customer support, and engineers.
• Build a toolkit of quantitative and qualitative research methods and fluency in business metrics to build and prioritize a research roadmap.
• Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps.
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.
• Own multiple projects at one time from briefing to release with support and coaching.

Requirements

• 5+ UX Research work experience.
• Previous education and training taken into consideration.
• Deep toolkit of research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.
• Experience creating and owning research processes end-to-end and influencing product and teams' direction at a leadership and team level.
• Experience with market research / working with marketing teams.
• Ability to create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research.
• Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints.
• Basic familiarity with analytics and quantitative research and comfortability working with quantitative research partners.

Key Skills

• UX Research
• Research methods
• Product direction
• Cross-functional partnerships
• Market research
• Mixed method research
• Stakeholder direction
• Analytics
• Quantitative research

Benefits

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop Hack week twice per year