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"The function of design is letting design function."
— Micha Commeren
Senior Product Designer
Zendesk • San Francisco, United States of America 🇺🇸
Hybrid $150,000 - $226,000 Full-time Senior
Senior Product Designer at Zendesk to design intuitive, scalable experiences for enterprise SaaS platforms.
Responsibilities
- Define and refine user journeys for employees, managers, and service teams
- Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
- Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
- Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
- Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes
Requirements
- 5+ years of experience in product design with a strong portfolio showing growth-focused work
- Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
- Exposure to ITAM, CRM, HRIS, or other employee experience technologies
- Strong expertise in interaction design, information architecture, and systems thinking
- Proficiency in Figma, prototyping tools, and usability testing methods
- Ability to navigate complexity and create scalable, user-friendly solutions
Key Skills
- Interaction design
- Information architecture
- Systems thinking
- Figma
- Prototyping tools
- Usability testing methods
About Zendesk
Zendesk creates software that powers exceptional customer service, enabling support teams to resolve issues quickly and efficiently across multiple channels.
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