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"Design is not for philosophy it's for life."
— Issey Miyake
SimpliSafe is hiring a Sr. UX Design Researcher to influence and shape the future of their ecommerce store, focusing on user insights and business results.
Responsibilities
- Collaboratively working with Product Designers, Product Managers and Data Analysts on technology squads to plan, manage, and field primary research
- Fielding foundational research to deeply understand online shoppers and identify their needs during key phases in the shopping journey
- Partnering with Product Designs to launch and evaluate usability studies for prototypes
- Weaving together qualitative insights with quantitative data to explain consumer activity onsite, crafting high-quality, memorable presentations
- Sharing knowledge and identifying opportunities for new initiatives with researchers and analysts across other teams
- Fostering design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights
Requirements
- Deep experience in design research with broad exposure to qualitative research methodologies
- Expertise with tools like Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar
- Comfortable navigating Figma and analytics dashboards
- Highly curious and self-motivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively contribute to shape design team culture & vision
- 4+ years of consumer research experience (D2C Ecommerce a huge plus)
- Degree in a human behavior-related field
- Deep professional experience in applied research outside of academic training
- Experience evaluating UX prototypes for usability
- Experience in an experimentation (A/B testing) focused environment
- Experience managing research vendor relationships
- Online portfolio showcasing end-to-end research process
Key Skills
- Deep experience in design research
- Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar
- Comfortable navigating Figma and analytics dashboards
- Highly curious and self-motivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively contribute to shape design team culture & vision
Benefits
- Mission- and values-driven culture
- Comprehensive total rewards package
- Free SimpliSafe system and professional monitoring for your home
- Employee Resource Groups (ERGs)
About Simplisafe
SimpliSafe is a high-tech home security company passionate about protecting homes and fostering a culture of collaboration and innovation.
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