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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Principal UX Researcher
Fidelity Investments • Durham, United States of America 🇺🇸
As a member of the User Experience Research Team at Fidelity, you will conduct customer research to inform and improve financial products and services.
Responsibilities
- Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes.
- Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives.
- Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach.
- Execute project work independently.
- Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes.
- Contribute to the UX Research community by participating in initiatives that improve our practices and processes.
Requirements
- 7+ years of proven experience conducting/leading Design Research/User Experience Research efforts.
- Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred.
- Proven ability to design and execute qualitative and quantitative research methods.
- Experience with the Jobs to Be Done framework.
- Strong written and verbal communication skills.
- Curiosity and confidence to ask questions.
- Excellent interpersonal skills.
- Ability to pivot in a complex environment.
- Familiarity with analytics and in-market experimentation preferred.
- Business expertise: ability to understand business drivers and provide research consultation.
- Ability to challenge traditional assumptions about UX Design and Research.
- Ability to teach others about User Experience Research.
Key Skills
- Design Research/ User Experience Research.
- Qualitative and quantitative research methods.
- Jobs to Be Done framework.
- Written and verbal communication skills.
- Interpersonal skills.
- Analytics and in-market experimentation.
- Business drivers understanding.
- UX Design and Research.
- Teaching others about User Experience Research.
About Fidelity Investments
Fidelity follows standard product-development frameworks that put user needs at the center of all that they do. As a Principal UX Researcher, you’ll be part of a 70-person Research & Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products.
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