Senior Product Designer, Insurance

A Senior Product Designer role at Alma to craft intuitive tools for mental health providers and build supportive experiences for internal teams and clients.

Responsibilities

• Partner closely with Product Managers, Engineering Managers, and our Lead Product Designer across multiple squads to iteratively solve challenging problems in the insurance space
• Lead the design of scalable, intuitive user experiences across devices that make it easier for providers to submit and track claims, and for clients to better understand their coverage
• Apply service design and systems thinking to create higher-impact, cost-saving workflows that improve how Alma processes claims and how internal teams operate
• Understand and advocate for user needs by driving research activities, including interviews, surveys, and usability testing
• Share ideas early and often through sketches, wireframes, prototypes, and design reviews to foster alignment and collaboration
• Collaborate cross-functionally and across teams, such as Ops, Product Marketing and Analytics, in a highly agile, iterative environment to deliver efficient and valuable solutions
• Contribute to Alma’s design system and best practices, helping elevate product design as a function within the company

Requirements

• 5+ years of experience in product design or user experience design, ideally within healthcare, fintech, or another highly complex domain
• A portfolio with case studies that showcase a deep understanding of user needs, your ability to translate complex systems into seamless experiences, and your creative problem-solving chops
• Fluent in digital design and prototyping tools, especially Figma, and can confidently communicate ideas through flows, wireframes, and prototypes
• Comfortable working in a fast-paced, metrics-driven environment, making decisions with imperfect information, and adapting and iterating quickly
• Can context switch effectively, collaborating across multiple squads, stakeholders, and domains, and you enjoy building relationships to move work forward
• Passionate about user research, from moderating interviews to synthesizing insights, and you advocate for accessibility and usability in every solution
• Motivated by Alma’s mission and excited to help improve how mental health care is delivered and experienced

Key Skills

• 5+ years of experience in product design or user experience design, ideally within healthcare, fintech, or another highly complex domain
• A portfolio with case studies that showcase a deep understanding of user needs, your ability to translate complex systems into seamless experiences, and your creative problem-solving chops
• Fluent in digital design and prototyping tools, especially Figma, and can confidently communicate ideas through flows, wireframes, and prototypes
• Comfortable working in a fast-paced, metrics-driven environment, making decisions with imperfect information, and adapting and iterating quickly
• Can context switch effectively, collaborating across multiple squads, stakeholders, and domains, and you enjoy building relationships to move work forward
• Passionate about user research, from moderating interviews to synthesizing insights, and you advocate for accessibility and usability in every solution
• Motivated by Alma’s mission and excited to help improve how mental health care is delivered and experienced

Benefits

• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays, and 1 Alma Volunteering Day
• 3 weeks of PTO, plus 7 sick days to recharge