Senior UX Designer / Researcher, Labs

The Senior UX Designer/Researcher will conduct user research and design intuitive interfaces for AI agents to enhance small business operations. They will also establish design operations and foster a user-centered culture within the team.

Responsibilities

• Conduct studies of small business operations and channel partners to identify AI enhancement opportunities
• Lead exploratory research into emerging use cases, user mental models for AI agents, and novel interaction patterns
• Design intuitive interfaces for agent configuration, orchestration, business process optimization, and new ideas as we develop them together
• Work tribally with Pax8's UX and UXR teams to share knowledge and contribute AI agent research insights to the broader design organization, while leveraging established UX practices and research methodologies
• Establish design operations, team processes, and foster user-centered culture
• Partner with VP of UX and VP of User Research on design strategy
• Attract and evaluate top design and research talent with the Labs Team
• As Pax8 Labs scales over the next few years, take a leadership role in shaping the growth of the UX Research team by helping to define roles, onboard new hires, mentor junior researchers/designers, and establish scalable research practices and operations
• Partner closely with Engineering Manager, Product Lead, and Technical Fellow on user experience requirements and technical constraints
• Present insights to executive leadership and interface with core Pax8 teams

Requirements

• At least 7+ years of UX design experience with 3+ years in team leadership or senior IC roles
• Expert-level proficiency in design tools such as Figma, v0, or other prototyping platforms, with design system experience
• Experience designing for AI-powered products, business intelligence platforms, or workflow optimization tools preferred
• Active use of AI tools in design workflow (design assistance, prototyping, research analysis) and curiosity about emerging AI capabilities
• Demonstrated experience researching and designing for b2b SaaS, business intelligence, workflow optimization, or similar SMB products
• Experience with UXR processes including panel recruitment, participant management, and research operations
• Skilled in mixed-methods research, combining interviews, surveys, usability testing, and data querying and analysis to deliver actionable insights
• Proven ability to design intuitive prototypes for complex workflows, multi-step business processes, and AI-powered tools
• Experience building and scaling design teams, establishing design operations, and collaborating with executive leadership
• Deep familiarity with SaaS platform design patterns, marketplace interfaces, and multi-tenant applications
• Comfortable with rapid experimentation, hypothesis-driven design, and learning from failed experiments in fast-moving environments
• Strong business acumen with understanding of SMB market dynamics or B2B2B business models preferred
• Startup or scale-up experience, comfortable with ambiguity, rapid iteration, and picking up new skills to meet team needs
• Curiosity about AI capabilities, and excitement about establishing a novel interaction/design language for the AI use cases
• B.A./B.S. in a related field or equivalent work experience

Key Skills

• Figma, v0, or other prototyping platforms
• Design system experience
• AI tools in design workflow
• UXR processes
• Mixed-methods research
• Design intuitive prototypes
• Build and scale design teams
• Collaborate with executive leadership
• SaaS platform design patterns
• Rapid experimentation
• Hypothesis-driven design
• SMB market dynamics
• Startup or scale-up experience
• Curiosity about AI capabilities

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups