ServiceNow UI Designer/ Engineer

Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets. Collaborate with cross-functional teams to deliver exceptional user experiences and conduct usability testing to validate design solutions.

Responsibilities

• UI/UX Design for Asset Management Systems: Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets
• Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system
• Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements
• Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops)
• Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework
• Ensuring adherence to platform architecture, design and standards
• User Research and Analysis: Conduct user research to understand user needs, pain points, and workflows related to asset management
• Gather and analyze user feedback to inform design decisions
• Develop user personas and user journey maps to guide the design process
• Collaboration and Communication: Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions
• Present design concepts and rationale to stakeholders, clearly articulating design decisions
• Participate in design reviews and provide constructive feedback to other designers, developers and architects
• Usability Testing and Iteration: Develop and conduct usability testing to validate design solutions for both software and hardware interfaces
• Analyze usability testing results and iterate on designs based on user feedback

Requirements

• Current Secret Security Clearance or ability to obtain/maintain Secret clearance
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications
• Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules
• Strong understanding of IT asset lifecycle processes and user roles
• Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch
• Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap
• Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components

Key Skills

• Figma, Adobe XD, InVision, or Sketch
• HTML, CSS, JavaScript, and frameworks like Bootstrap
• ServiceNow Service Portal or UI Builder / Now Experience components

Benefits

• A culture of integrity and trust
• Flexible time off benefit
• Robust learning resources
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits