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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."
— Antoine de Saint-Exupéry
Lead strategic design work to improve product experiences across the service management suite. Collaborate with cross-functional teams to advocate for user experience and drive alignment with executive stakeholders.
Responsibilities
- Scan the product landscape for big opportunities to improve experiences using data and heuristics
- Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better design outcomes
- Have a strong skillset in visual and interaction design which enables you to visually communicate your work for influence and impact
- Drive alignment with executive stakeholders around your ideas
- Create new experience models to help JSM implement emerging capabilities such as AI, video, and more
- Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes
- Identify success metrics ensuring design solutions continue to deliver customer value
- Work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products, define wider growth strategy for JSM, and ship high-quality work
- Bring perspective and needs of JSM design to larger strategic design projects
- Contribute to design initiatives outside JSM design, and help improve overall design capability at Atlassian
- Lead craft for JSM - drive design reviews, design crits and be the design craft leader and coach to other designers to help raise the bar
Requirements
- 12+ years of product design experience, with a focus on complex systems, enterprise SaaS, or scalable design solutions
- Deep expertise in systems design thinking, with a proven track record of creating and extending scalable design, models, patterns, and frameworks across organizational boundaries
- Excellent problem-solving and analytical thinking skills; using research, data insights, and design thinking to drive user-centered outcomes
- Exceptional skill in employing storytelling and design to bring clarity to complex and abstract topics when communicating with stakeholders
- Strong knowledge of visual design principles, including grids, layout, typography, and composition, and the ability to create cohesive, visually engaging designs
- Experience collaborating with engineering teams to align design with architecture, informing technical decisions that enhance the user experience
- Proficiency in design tools like Figma and prototyping software, with the ability to co-design and iterate with cross-functional teams
- Excellent facilitation, communication, and collaboration skills, with the ability to influence senior stakeholders across product, engineering, and design
- A track record of coaching and mentoring designers to raise craft quality and foster a growth mindset
- Familiarity with design systems, experience contributing to their evolution and scaling within a complex organization
Key Skills
- Systems design thinking
- Problem-solving and analytical thinking
- Storytelling and design
- Visual design principles
- Collaboration with engineering teams
- Design tools like Figma and prototyping software
- Facilitation, communication, and collaboration skills
- Coaching and mentoring designers
- Design systems
Benefits
- Health coverage
- Paid volunteer days
- Wellness resources
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
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