Charm Security-Lead Product Designer

As the Lead Product Designer, you will shape the user experience of AI agents and copilots that protect users from scams. Your designs will focus on creating interfaces that work effectively in high-stress situations while maintaining trust and clarity.

Responsibilities

• Crisis-Aware UX Design: Design interfaces that work effectively when users are stressed, confused, or being actively manipulated
• Create clear, trustworthy experiences that can break through scammer influence
• Balance urgency with reassurance in high-stakes intervention scenarios
• AI-Human Collaboration Interfaces: Design seamless handoffs between AI agents and human analysts
• Create conversation analysis tools that surface critical insights without overwhelming users
• Build interfaces that enhance human decision-making rather than replace it
• Behavioral Science Integration: Collaborate with our behavioral science team to translate psychological insights into design patterns
• Create experiences that account for cognitive biases and emotional states of scam victims
• Design empathetic interfaces that provide emotional support alongside fraud prevention
• Multi-Stakeholder Design: Design for diverse users: anxious customers, busy analysts, call center agents, and investigators
• Create consistent experiences across B2B admin panels and customer-facing touchpoints
• Build interfaces that work for both tech-savvy and vulnerable populations
• Design System & Research: Develop design systems optimized for high-stakes financial security contexts
• Conduct user research with fraud victims, analysts, and financial institution stakeholders
• Prototype and test designs that must perform under pressure

Requirements

• 5+ years product design experience, preferably in fintech, security, or crisis-response products
• 2+ years designing B2B/BTBTC interfaces for security, fraud, or emergency response applications
• Advanced Figma expertise with complex, interactive prototyping capabilities
• Experience designing for high-stress user scenarios or vulnerable populations
• English proficiency for stakeholder communication
• Ability to work in fast-paced, mission-critical environment
• Comfortable with the emotional weight of designing products that prevent real harm

Key Skills

• Advanced Figma expertise with complex, interactive prototyping capabilities
• Experience designing for high-stress user scenarios or vulnerable populations
• Understanding of fraud prevention, cybersecurity, or crisis intervention workflows
• Experience with AI/ML product interfaces or conversation analysis tools
• Background in behavioral psychology, crisis communication, or trust & safety design
• Familiarity with financial services regulations and compliance requirements
• Exceptional problem-solving skills with attention to critical details
• Ability to design for extreme edge cases and failure scenarios
• Strong communication skills for presenting to technical and business stakeholders
• Passion for creating products that genuinely protect and help people
• Collaborative mindset for working with behavioral scientists, AI researchers, and fraud experts